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| What some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey Page.
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"I'm in the customer service line of work and I can say that when it comes to high quality service I pride myself in knowing what I'm talking about and how it relates to customer service. I'm new to the Harley family and I needed some help with my bike so I scheduled a appointment with the service shop and was greeted by Philip Deleon! The way Philip discussed what he was going to do for me and how he was going to address my problem was top grade! He answered all my questions and held true to how he was going to address and correct any issues with my bike!! Thanks Philip and the service team the bike is working great and I feel that I made a very good choice going to H.O.T. and you have my word I will be back!
thanks,
Rick"
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| By: Rick San Jose,CA |
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"Big fan of H.O.T., sales staff,and service/parts staff are all great. Steve at the parts counter is always ready to help and answer any questions I may have. Being relatively new to the harley experience I have found that House of Thunder is the place you wanna go if you want to be treated like family. Way to go H.O.T. team..."
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| By: alex SUNNYVALE,CA |
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"I appreciate all the help I receive from Phil in service and Steve in parts. They always take the time to explain things no matter what it may be. They are a very good asset to the shop. Always great customer service from each of them."
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| By: Tony San Jose,CA |
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"Your sales associate, Pam went out of her way to help me. My husband purchased an outfit from your store which I needed to exchange for a different size. I contacted my local HD store, he would not do an exchange or a return. Pam stepped in, located a HD that would exchange the size and had them hold the item for me. She also followed up with me to see if my exchange went smoothly and it had. Thanks Pam for your great Customer Service I really appreciated it."
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| By: Donna Parker,CO |
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"We purchased an Ultra Classic Electra Gliide. From the time we walked in to your store until we left, everyone made us feel like family. Ken, Michael, Phil and Bob were so good at answering all our questions. All the folks in the apparel department were so patient with us. We would highly recommend House Of Thunder to everyone. They know "TRUE" customer service all the way."
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| By: Bob & Debby San Jose,CA |
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"This was a very exciting moment "
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| By: Gary San Martin,CA |
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"Phil DeLeon, shop foreman, is a great representive of House of Thunder cycle dealership. Considerate, informative and personable. Enjoyed working with him.
Mike Bishop"
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| By: Anonymous Hollister,CA |
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"Purchased handlebar from Andy. Helped me for 30 minutes on finding the correct bars for me. Tried other dealers with no luck. Andy explained everything to me about bars and I feel good about my purchase. Tried other bars but did not like the look and feel."
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| By: Frankie San Jose,CA |
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"Once again, the entire staff at HOT came through on my latest purchase, with modifications - an XR1200 (one heck of a fun rig - I just can't seem to stop riding it)!!! From my initial discussions with Steve, Andrew and Sean on what I was looking for to the actual purchase and modifications to be made to the bike before picking up, everything went seamlessly smooth. These guys really take care of their customers and are knowledgeable not only with the bikes but aftermarket parts and accessories that fit my personal style! Thanks again and keep riding hard (but safely)."
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| By: Brian San Jose,CA |
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"An excellent shop with lots of merchandise. Many common parts are displayed in a customer friendly-usable and easy to locate manner, i.e. the grips, foot pegs, and windshields. The parts staff is very accommodating and friendly. The motorclothes are unique in many instances and the personnel have been especially friendly, courteous, and helpful. We always make a point to stop here when we're in the area or just passing through and purchase something."
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| By: GARY Fresno,CA |
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"This is probably one of the BEST stores I've been to. Every person greeted me throughout the store. I will make the drive for the service alone. I loved it and will be going back soon."
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| By: Anonymous ,XX |
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"House of Thunder ROCKS! Albert knows the retail business and it shows in the friendly, effective and knowledgeable staff.
Albert ROCKS! he broke the rules to get me on my new bike.
Bob ROCKS! he was saving me money after the purchase. If there is a better place to buy a new Harley Davidson, it can't be better by much. Long live the "House of Thunder""
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| By: Barry Redwood City,CA |
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"I have never been in any retail store or business of any type that has the friendliness and professional service as House of Thunder."
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| By: Mark Gilroy,CA |
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"When I was finally in a position to be able to buy a HD motorcycle, a friend of mine suggested I go down to HOT in Morgan Hill. On his advice, I drove the 25+ miles down there even though I live 3 miles from another dealership. I went in with the thought of buying either a Street Glide or Road King. My first contact was Sean Manley. This guy from the get go was more interested in getting to know who I was as a person vs. what kind of motorcycle he could sell me. Based on that knowledge, the kind of riding I would be doing, he talked me out of both of the above bikes and really convinced me to go with the Heritage Softail Classic, 2009 model. From their it's been history. I've owned my Heritage since August of 2008 and haven't regretted the insight, knowledge and experience that Sean had with what bike would work best for me....this guy is spot on and knows HD.
Since then, I've done pretty much everything I've wanted to do on the rig (against Sean's warning of not over 'accessorizing' the bike and even gave me a formula to understand the return on such 'investment' - or lack thereof....thanks Sean, but upgrades are ADDICTIVE!) That leads me to the guys at the back of the shop, Steve & Andy in parts who have 'spent' my money wisely as I would have otherwise thrown money away and being a first time HD owner could have easily taken advantage of me. These guys look out for their customers and do a good job recommending alternatives to what I originally thought I wanted to do. They do the upfront planning, but it's the service guys who implement what the 'Chrome Guru - Steve' recommends. Andrew, Mike, Ralph and et. all in service have done such an outstanding job on my rig! Since I've done many of the upgrades on my 09 Heritage that hasn't been done before, issues are inevitable. These guys have gone out of their way to either meet deadlines that they commit to, or minimize the delay when any issues are encountered. Andrew has commented that there's a 'black cloud' over my bike when it's in for the various upgrades I request. However, the way it rides and the personal touch they've given goes above and beyond what I could expect!
HOT is a dealership about riders and riders love HOT! Thanks guys for everything you've done!"
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| By: Brian San Jose,CA |
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"My wife and I frequently go to your dealership on our way to San Jose or returning from San Jose. You have a good selection of clothing and parts. The sales people are very friendly. They always greet you upon arrival. They also know when you just need space to browse. Most important they know their products. My wife likes to take advantage of all the special sales/events you have at the store. "
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| By: Anonymous Marina,CA |
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"I had a great experience in your shop. The sales staff and the accessories, parts, and clothing staff all went the extra mile to make my visit great. This is how an HD dealership should be operated. My only regret is that I am not in the area enough, or I would take my bike here for service. Heck, I would have purchased my bike from here if I'd known how good the service was! "
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| By: Anonymous Modesto,CA |
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"I gotta tell ya, this place is the best. Sean is an awesome salesperson,no pressure and a guy that rides!!!! He knows everything and wants you on a bike, not money in his pocket. He will find the best bike for you and will be honest if it's not something you should be looking for.
Steve and the guys at the parts counter are great....they don't haggle you for a sale, if there's a way around the problem they will tell you and save you some bucks......I go into H.O.T at least twice a month to look at bikes and chat with the guys.
They can't be beat and they never seem to fade in service....."
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| By: Cory San Jose,CA |
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"WOW!!! Walking into this place 2 months ago was the best thing I did to purchase the bike of my dreams. What can I say about House of Thunder, this place is a class act Harley Dealership not pushy or overbearing. Sean Manley - what a guy helpful, knowledgable, explains everything you need to know about the product and process of the loans & purchasing it. I dealt with 1 person only, not ton's like other shops. Steve and the staff behind the counter, know what's needed for your bike. I've walked into other Harley Stores around the Bay Area before my purchase and none compare. I tell all my friends with interest go see House of Thunder. Best buying vehicle experience ever. Thanks again for making my Harley dream come true. Customer for life!!!!!!! Keep doing what you're doing because it's the right way. "
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| By: Victor San Jose,CA |
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"In the summer of 2005, I haunted your showroom and drooled over your 2005 Springer Classic. Unfortunately, by the time I had acquired enough money to purchase the bike, I saw some lucky customer sitting on my bike on your website. Heartbroken, I searched all of the dealerships until I found my Springer Classic in Black Cherry Pearl. I purchased the bike at another south bay dealership because it was coming in that week. Mistake number one. Mistake number two was having the bike serviced there. The term customer service should be self-explanatory. However this particular dealership was less than satisfactory to say the least and the staff was not very knowledgeable or helpful. I decided that if I was going to have my baby serviced again it would be at the House of Thunder where your knowledgeable and courteous staff that I had encountered on previous visits was worth the drive. A year after purchasing the bike, I was hit on my bike by a vehicle cutting across the lanes so as not to miss their exit; unfortunately, I was in the way. I went to emergency and I told my insurance agent tow my bike to House of Thunder. Steve Millar worked together with my insurance adjuster to get my bike back into running condition while my broken leg mended. I never had a worry because Steve was in touch and updating me on the status of the bike. I have since been back to House of Thunder many times, the last time was to have a bolt removed that was a little too snug for me and that I eventually snapped off, Steve and staff removed the bolt and got my bike (with oil change) running in record time without an appointment. Thanks Steve and staff. Your commitment to customer service is appreciated.
EL
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| By: Anonymous San Jose,CA |
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"My wife and I came by just to look at the store and check the variety, just shall we say window shopping. Bob the bike salesperson greeted us. He was more than helpful we appreciated his knowledge, professionalism and friendliness. He is the primary reason we have returned and made purchases. The rest of your staff are wonderful as well. We continue to shop and window shop at your wonderful store. Thanks Bob "
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| By: wayne hollister,CA |
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"Sean Manley was my salesperson and he was great. The dealer staff was very friendly and helpful. It was a great buying experience."
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| By: tung san jose ,CA |
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"Last May 07 I finally got to ride my 98 Fatboy again after being laid up with a bone infection. The first ride was the Santa Clara Valley Peace Officers ride from SJ to Hollister where I live. I had done the ride every year until I was down for the count for a year or so.
Anyway, my wife and I are enjoying our ride back on 101 to Hollister with the other umpteen hundred bikes and right around San Martin Ave...my throttle cable busted and I was on the side of the road watching everybody ride by to the BBQ and beer!
Well I was able to reach under my tank and "finger" the throttle with one hand and shift with the other. I was able to tickle her (my bike) to the back roads and then to House of Thunder.
I told Steve in service about the problem and he went to work. The part was in stock...he took the bike right in, and buya! an hour and 15 minutes later the wife and I were back on 101 headed for Balado Park...I was determined to finish this 1st real ride in a couple years to the end.
Well we made it just in time to miss the BBQ, most folks had taken off, but the beer was 2 for 1 so they could get rid of it!!
What a deal! Break down, stop at House of Thunder for a pit stop to fix a throttle cable and then 2 for 1 beer!
Props to Dan and Steve for the GREAT service along with all the other staff from Albert and the clothes gang on through the sales staff..we felt at home while hangin around waiting for the fix.
This is a great shop that has never skipped a beat since the days they were here in Hollister. I have had work done there and at the new House of thunder and nothing has changed....The Best in the Bay!! Thanks all...and sorry it took so long to log our story,"
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| By: Kevin Hollister,CA |
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"Sean is an excellent sales person. I called 20 mins before the dealership closed. Sean told me to come in anyways. I purchased my new Fat Bob that night. He made sure I rode it home that night by also setting me up with very inexpensive motorcycle insurance (after my insurance company was closed for the night). He went above and beyond by staying till about 9pm when I rode home. With a follow up call a week later just to see how my new Fat bob was, and to find out if I had any questions. Ask for Sean. "
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| By: Anonymous Gilroy,CA |
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"What can I say.. but these guys are GREAT. I bought my 2008 Street Glide from Sean Manley who helped out in every way. I have owned other bikes but never a Harley. Sean explained everything in detail and made me feel good about making my purchase. I highly recommend House of Thunder for all Harley purchases."
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| By: Dewayne San Jose,CA |
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"When I purchased my 2008 Night Rod Special I had some questions and concerns. The staff was more than accomodating and I never felt pressured to make a decision that I wouldn't be happy with. From financing and insurance to parts and service I have been "wowed" on House of Thunder HD's customer service and desire to exceed customers expectations. Hats off to YOU! Big thanks to my sales associate Denise. She was wonderful! Cheers!"
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| By: Anonymous Morgan Hill,CA |
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"Bought a 2008 Street Glide on 4/26/08 the salesman were very helpful, Great prices, Great accessories and Great service department. I would definately recommend this dealership."
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| By: Ryan Gilroy,CA |
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"I actually came in to just show my wife and daughter the style of bike that I wanted. I then met Denise and Albert. They were very friendly and outgoing beyond what I was used to at another Harley dealer that I went to earlier. I told Denise what I wanted and she actually listened to me. There was no pressure or anything. And then she found me a bike that I fell in love with. When my wife said go for it, I did. And now have a 2008 Heritage Classic. And then I met Andrew in the service department who helped me add some accessories. He was very knowledgeable, friendly and helped a great deal. And he even remembered my name the next weekend. The next weekend I went back to get a couple more things and met Steve in the service department. And here was another great individual. Steve is friendly, helpful and knowledgeable. All I can say is the people are great, the facility is great and everyone treats you like family. I can tell I’m going to be spending a lot of time at House of Thunder. "
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| By: Charles San Jose,CA |
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"First time in a H-D dealership. Met Raymond, who showed us around, answered all of our questions. came back twice before choosing my new bike. Raymond was very helpful through the whole process, with NO pressure! He even was able to get me a better rate on my insurance. Steve did a great job on the accessaries, bike is set up perfectly. Leslie and Andrew helped set me up with riding gear and made great recommendations. I couldn't be more impressed with the whole experience and am very proud to tell people I bought my bike from House of Thunder!"
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| By: Mike Gilroy,CA |
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"My overall experience with Sales - Parts - Service and even
Motorclothes has been exceptional
With service, I wouldn't take my bike anywhere else !"
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| By: Jill Santa Clara,CA |
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"I recently brought my 05 Road King into House of Thunder for regular
maintenance, new rear shocks, additional chrome, tires and lights. Picked
her up on Saturday and I have to say that the bike delivery presentation
after service was perfect! All of this service far exceeded my expectations,
the bike was super clean, and ran like new.
Steve (service) and the parts team are super, they know what works and what
doesn't when it comes to helping a customer to zero in on just the right
part/solution. They are very upfront when something doesn't work or a particular
solution has a history of failure. The service group is also very thorough
when performing service, they detected an oily rocker cover gasket and
replaced immediately (this was covered under extended warranty).
Nice work House of Thunder, keep up the terrific customer service!
I'll be back soon for more mods.
Mark"
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| By: Mark Santa Clara,CA |
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"A1 Dealership.
From the first time I walked in and met Denise she made me feel at ease and at home without any pressure, showing me around the dealership as well as the shop (to show me a new model not yet on the floor), there, the manager Steve went out of his way to bring the bike out in the middle of the shop floor and answered all my questions about service and maintenance that they perform on all bikes. When I asked if a particular part was available for this model, I was introduced to Andrew in Parts, who quickly answered the question. I was so impressed with the "personnel" I told Denise "I'll take one!"
My color choice and style was due to be shipped in 4 days and Denise told me that she would keep me up to date as to when it would arrive.
A week later I called to add a option and found out Denise had fractured her arm and was stuck at home.
Enter Raymond, He explained that he would help me with my request, and that required changing quotes (twice because I found more things for the bike!) I found him to be very professional and prompt. He let me know when the bike had arrived and when I could pick it up, although he may be out of town that day and apologized in advance.
Enter Sean. The day I picked up my bike, Raymond was in L.A. so Sean did all the paper work, introducing me to my bike showing me programing, safety and operation in a very professional manner, while making me feel at home. And now time to test it.
Enter the Apparel Department. I needed a helmet to test my new bike, and they were just as professional as everyone else.
After test driving my new bike and saying my goodbyes, getting ready to leave, Raymond pulled into the parking lot from a cold 6 hour ride from L.A. pulled his gloves off, stuck out his hand and said "Welcome to the family!"
This is a Dealership where you will feel at home.
I hope Denise heels up fast.
Dean Paxton
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| By: Dean Pacific Grove,CA |
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"Hello,
Raymond Lopez did an excellent job selling, ordering my Harley, parts, and the Harley is beautiful, thank you so much. My wife and I have been Harley owners since 1992. Good job guys, my faith in you is high.
Yours Truly,
John F. Lehner"
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| By: John F. San Jose,XX |
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"My son and I purchased our bikes here in 2005 and were very pleased. My son Mike purchased another from House of Thunder, a 2007 road king. In april of 2007 he was hit and was kiled. I didn't want his first bike to go back to be resold to someone else. Sean helped me rearrange transfer with Harley finance and with DMV. Thanks for every thing. Jay Yarbrough."
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| By: jay Hollister,CA |
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"I purchased a "previously registered" 2007 Street Glide from House of Thunder. Sean Manley was very knowledgeable about the product and very personable. The price was more than fair and I am proud to be a Harley Davidson owner. I brought my bike in for some accessories to be installed and Steve Millar and his crew completed the job in the time promised and the bike was delivered back to me and the old parts returned. In all very profesional sales and service."
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| By: Al Livermore,CA |
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"I have had some bad experiences with another HD dealership and had heard nothing but positive feedback about "House of Thunder" from friends of mine. On 9/14/07 rode my 02' Road King in for 20k service and an intermitant problem of sputtering after a long day of riding. When I picked up my bike I was excited to get back in the wind. Needless to say, the sputtering started! I made a U-turn and went back to the service department. Andrew the service guy immediately took the bike for a 10 mile test ride. The problem was detected when the bike got very hot, a bad in-take seal. Since my ride there had gone and it was closing time, Andrew offered to take me home to San Jose because he felt responsible for not detecting the problem earlier. The bike was repaired the next morning and I was only charged for parts and not labor. Now that is True Customer Service that is hard to get from any dealership! I am so pleased with the way they handled an intermitant problem (never gave up) that I have told all my biker buddies of the best customer service in the bay area and will continue to share my positive experience with House of Thunder. "
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| By: Tony san jose,CA |
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"In December of 06' I made a mistake and bought my new Lowrider at another local Harley dealer. The other dealer does not have a friendly atmosphere and has the attitude that if the customer doesn't like our store then "shop somewhere else." That's exactly what my wife and I are doing. We shopped at all the local dealers and House of Thunder is by far the best. That's where all of our business will go. I will buy a new Road King in the future from House of Thunder. The employees treat you like royalty. I have been spreading the word, both as a Police Sergeant and a proud Harley owner. House of Thunder-keep up the GOOD WORK!!"
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| By: Ronald Seaside,CA |
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"I can walk to the dealership from my home. After a 5 year hiatus from motorcycling, I decided to return to the fold. My springer is my first cruiser style bike. The entire experience from Raymond in Sales, to Steve in parts, to Steve and the guys in service, has been exceptional. Dan has put together a first class group of people that provide an unmatched customer experience. My boys and I are treated like family and we really appreciate it. House of Thunder has made my first Harley experience more fun than I ever thought it would be. "
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| By: Keith Morgan Hill ,CA |
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"During my recent trip to Hollister for the Bike Rally, I broke down in the middle of nowhere and had to be hauled to a shop near my destination for repairs. We called ahead and the Service Manager, Steve, reserved a lift for my arrival, and was very thorough in going over my bike and locating the electrical problem. None of the tests they ran could locate a problem, but they diligently tested alternate parts until the faulty voltage regulator finally proved to be the culprit. They worked on my bike and tested it until they were sure I was safe to leave the dealership and complete my weekend's activities.
I really appreciated the priority they put on getting to the bottom of my problem and fixing it, so I could get back on the road, as I had already spent several hours in the hot sun stranded by the road. All the staff at the store, was friendly and supportive, we came back the next day for BBQ and music and thoroughly enjoyed our experience at this "House of Thunder" dealership! Thank you Steve and your crew for your hard work!
Sincerely, Penny"
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| By: Penny Sacramento,CA |
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"I just picked up my Road Glide, Raymond was great and helpful. I asked to upgrade the exhaust and have it installed before I picked it up. Well first order parts, they'll be in next week, 5 days no problem. It would be another week or so for a service appt. Well now things weren't looking so good for me. There wasn't any sense in trying it out before the attitude adjustment. But the team came together and were able to get it done. Your sales, service,and parts guys ROCK! I was able to pick it up already to rock and roll. That ride home that evening was fan f*%#tastic. Thanks again."
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| By: robert San Jose,CA |
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"I love your store in Morgan Hill, CA. When my husband and I go there to shop we always get the best customer service from the guys at the back counter.. you have a great team. Oh yeah and one lady working the front where the clothing and accessories are at.. again your employees are great and we get treated great.
We will continue coming back and tell more of our friends about your place of business.
THank you,
Mrs. Melissa Aguilar"
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| By: Mrs. Melissa Hollister,CA |
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"I really wanted to say "Thank You" to Denise Martin-Brawley who was my Harley sales person. Denise along with Albert, Andy, Gary and all of the other sales and parts persons made my first Harley-Davidson buying experience a blast. Thanks Denise!
I'm Loving My Electra Glide Classic!"
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| By: Michael San Jose,CA |
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"I purchased my 2003 roadking at another HD dealer in the area. That dealer's parts and service department was driving me crazy. Save yourself a big headache. Go to House of Thunder HD."
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| By: tony gilroy,CA |
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"Thanks again for taking such good care of me and my V-ROD. You have me as a customer for life! And thank Andrew, Bob and the technician that worked on my bike. You all made me feel like a valued customer. Even though the 400 mile trip up there is grueling through the LA basin, heading for House of Thunder for service makes it worth while.
Sincerely,
Dana Franklin Welch
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| By: Dana Mission Viejo,CA |
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"Dan and his employees offer outstanding service, in sales, parts and service. Dan will go out of his way for you even if you did not purchase your bike there. I recently bought a 2006 screaming eagle v-rod from Green Valley H.D. When I went there to get a problem taken care of with blemishes that started showing up on my seat, the service manager just gave me a laundry list of why I would be wasting my time and his in submitting a claim, although it was under the two year warrenty. He informed me that they would just pass it off as wear and tear or that I had not taken proper care of it. He told me that he had similar problems with his Corbin seat, & probably he should have bought a Harley seat. So after the run-a-round I went over the hill to House of Thunder. When I entered the shop Dan was at the service counter. I asked him what the warranty policy was on seats, I explained to him the problem, he said let's go look at it. He immediately said that's not right. He took my phone number and said he would call the Harley seat rep. This was on Sunday afternoon. Well on Tuesday he was shipping my seat to Harley and the following Tuesday House of Thunder called me to tell me that my NEW screaming eagle seat was there for me to pick up. This was a $300.00 seat - need I say any more? I always tell my friends about the outstanding service I receive at House of Thunder. A few years ago I retired from the grocery business and I always remember them preaching customer service, if you want the coustomer's return business. Well this has gotten a lot longer then I expected it to but it needed to be said and Dan needed to be thanked. Because these days, really good service seems to be rather non-existant. House of Thunder is WITH OUT DOUBT the exception! Thanks for listening to me ramble on. JIM FOYLE"
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| By: JIM san jose,CA |
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"Recently I went down to House of Thunder to have a 10,000 mile service done and parts installed! Steve M. gave me a great deal and I'm very pleased with the results. These guys always come through when you need them too. The service is fast and the price is fair! Thanks House of Thunder,
Johnny"
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| By: John San Lorenzo,CA |
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"Had a regular service performed and auxiliary lights installed on my 98 Lowrider. There were some problems installing the lights due to a prior non Harley light installation. Steve, my service rep. kept me posted with the work's progress. While the "delivery" was 30 minutes later than promised due to a few issues related to the prior electrical installation, the finished product installation, fit and finish far exceeded my expectations. Great job! Thanks guys. rkm "
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| By: R Kurt Hollister,CA |
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"We are usually ones that are hesitant about putting words in writing unless we're passionately pleased with an experience.
We can't describe enough of how well the experience was recently in contacting and doing business with the Service Department of the House of Thunder. We can certainly understand why they've received the 2006 Bronze Bar & Shield Award for two consecutive years.
Prior to our contact with House of Thunder, our bike had been down for a total of 6 months. The Service Department had it up and running within three days. Though we did not buy our bike from House of Thunder we were treated as if we did.
We believe we can say that we know exactly what we are talking about with regard to customer service satisfaction. The reason being we had gone through a bad experience in dealing with the dealership of whom we had previously purchased our bike from--the complete opposite of what we experienced with House of Thunder.
Again, I can't describe enough about how well the grand customer service is at House of Thunder. It's worth the out of town travel to have the best customer service experience. I would recommend to anyone, see Steve and Andrew in the Service Department.
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| By: laura watsonville,CA |
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"Hey, I got the bike I put together! What suprised me was, the people at house of thunder, all were there for me, they all are people persons, which means they took the time to explain things to me, and all were straight forward ..Starting with Dan and his wife, they were the first to strike me, with their straight forwardness. After talking to 6 other dealers, I talked to Sean Manley. I wanted a new bike plus the 110 kit, he matched all other dealers and we ordered the bike: two tone, dyna low rider,... Sean made it happen thanks Sean. What I found out was that their back shop was just as great as their sales department. Steve in the back room was totally above and beyond any other service manager that I had known before. He was attentive and understanding of my want's, not like other dealerships that make you feel like they are doing you a favor for buying. MY hat is off for House of Thunder, they are the best!!! I would also like to thank Andy, Gary, Andrew, Ian, Chris, Pam, Darin and Big Steve in the service department. I may have left out some of you, but all that Dan has hired are Great people. Thank you, Railroad Kinda guy ... JIm,"
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| By: James Gilroy ,CA |
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"I just purchased a new 2007 FXSTC Custom Softail from House of Thunder and I have never been disappointed with the service, the friendly staff and the great deals that I get
everytime I go there. House of Thunder is my home away from home. My wife knows where to call when I go missing. I'll be lost in the accessory section or parts :)
I am a customer for life
Jim
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| By: JIM (Windwalker) Morgan Hill,CA |
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"I popped into your store on Tuesday December 12th with my wife. We were greeted by Sean Manley who we told we were looking at bikes, not buying immediatley.
Sean was VERY helpful. We were VERY impressed at his manner, professionalism & friendlyness, I walked away with a head full of information & a brochure for the bike I am interested in.
I will be back, thank you Sean.
Dave
www.prophotophotography.com"
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| By: Dave Campbell,CA |
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"Just about to get my bike serviced for 15k. Based on my experience on the phone with service, & in person at the dealership buying parts, I was sold on driving the extra distance to have you guys handle it. I will buy my parts there from now on as well. Good job on customer service."
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| By: mike saratoga,CA |
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"I used to ride bikes 30 years ago, but recently became interested again... checked out House of Thunder in Morgan Hill, loved the bikes and the sales people were very knowledgable and No-pressure... I bought a Sportster 1200 Custom, and am in love with riding again... This is my first Harley, and my other bikes were Yamaha or Honda. I could kick myself for not doing this sooner.... guess I will just have to ride MORE and make up for lost time !"
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| By: Mark morgan hill,CA |
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"I have bought 2 bikes, an 06 Street Bob and recently in August 06 I bought the Anniversary XL 50 and love both of them. My sales person is Sean Manley. I purchased both bikes from him and find him to be very helpful. I have had bad experiences from Harley-Davidson dealers before I came to House of Thunder and found everyone there unintimidating, friendly and easy to deal with. Thanks, Joe"
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| By: joe Gilroy,CA |
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"I just submitted my comments (above) but wanted to also mention Andrew from the service dept. Harley-Davidson should be very proud and fortunate for having such a dedicated and knowledgeable employee in the family. And of course EVERYONE there at House of Thunder are great. Thanks, Joe"
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| By: joe Gilroy,CA |
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"Once again this dealership shines through. I recently had a problem with an annoying small leak from my 6-speed transmission. The service manager, Andrew, went way out of his way to get me taken care of, and in a timely manner. I am impressed once again, and look foreward to purchasing my next Harley Davidson from House of Thunder. The only reason I say this is due to the exceptional attitude of the entire staff. Because of the employees, this dealer can expect to see me time and time again. Thanks for everything..."
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| By: Paul Morgan Hill,CA |
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"Sean Manley was very professional, he took the time to answer all my questions and I didn't feel any pressure. He takes the time to ensure the customer is informed. I made two trips to Morgan Hill from Fresno. The store has a large selection of Bikes, accessories and apparel. He made it easy for me to start the process over the phone once I made my decision to purchase. He had everything ready when I went in to pick up my Road King Classic.
I am very happy with my experience at "House Of Thunder"
and have told friends to see Sean when they go in.
Thank you Sean!
Javier Valadez"
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| By: Javier Fresno,CA |
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"Sean was a pleasure to do business with along with all staff, but Sean made it happen - hats off to him"
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| By: blair san jose,CA |
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"The Sales person that helped me (Sean) did an excellent job and was very helpful. The overall experience was good."
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| By: Anonymous ,CA |
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"I was very pleased with the exceptional atmosphere, cleanliness, customer service and store layout. I have been to several Harley-Davidson dealerships/stores and I found yours to be the best! I was also very happy to see all of the wonderful items you have. Your selection was by far the best yet! I'm now a loyal customer! :)"
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| By: Laurel Fremont,CA |
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"The staff is always very friendly and helpful whenever I go to your store. Thanks for hiring such beautiful women too."
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| By: Robert Newark,CA |
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"In December I decided to replace the stock handlebars on my 2005 Road King with apes. House of Thunder had Wild 1 Chubby Apes in stock along with most of the other parts. The Parts Department had no problem ordering the other parts and were very knowledgeable as to what I needed. The parts came within a day or two, everything fit perfect and looks great.
Thanks again House of Thunder for your help!"
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| By: Johnny San lorenzo,CA |
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"Met Albert again, three years after a purchase of a sportster. Now the Sales Manager. Great attitude, personable, neat and clean. Forgot other salesman's name, same rating. Cashier (young man) was very cordial and courteous. Facility neat, clean and well organized. I was impressed. Of course I was, HUGE improvement from the old Hollister location. Great rest stop for riding to the coast or Bay Area. "
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| By: David Clovis,CA |
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"I just wanted to say thank you for your prompt service, your great sales team, that's right Sean, and the great service dept. Thanks Again - Craig from Campbell Ca"
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| By: craig campbell ca,CA |
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"nice website! too bad you're not in Canada."
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| By: Al lindsay,ON |
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| By: Javier Morgan Hill,CA |
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"I have been a "customer" at over 30 dealerships in the course of ownership of several Harley-Davidson Motorcycles. I have never really been impressed with any, especially the service departments. I have been greatly and completely impressed with the staff at the House of Thunder. Several employees stand out, to name a few, Andy in Parts. Here's a man who goes out of his way to make sure that you are completely taken care of. He takes time to explain the answers to the many questions I have (and I have many), and he is quite patient in helping me decide my course of action when making a decision regarding a purchase. This is a valuable employee. Secondly, I'd like to thank Andrew Mikkelson in the Service Department. I recently needed a rear tire in a hurry, as I was leaving town. He got me on the road in a flash, and I am grateful for that. Secondly, I recently contracted to have my m/c's transmission up-graded to a six-speed, and he has paved the way to be able to do this, in a timely fashion (that suited my schedule) and in a very straight-foreward and professional manner. This is an expensive proposition, and Andrew helped me get the right items, at the right price. I am taking advantage of the Winters' slowness to get this done at a reduced price. I thank you again. My appreciation goes out to each and everyone at the House of Thunder. "Job well done" to all! Keep up the good attitude, and this dealership will go far. I thank you again, sincerely, Paul Cullen"
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| By: Paul Morgan Hill,CA |
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"Great dealership
My home away from home.
The Harley sales and service group there are my second family.
Never had any problems they could not solve.
The service guys saw a problem that could have eventually cost me life or limb and fixed it.
Sometimes my brother Tom and I just stop in for coffee and chat and browse for new stuff to add to our wish list.
Friendly and excellent service."
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| By: Jim Morgan Hill,CA |
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"We moved to Clovis from Hollister and still get the same friendly service, over -the- phone orders, as we did in person. We will ride to Morgan Hill just to see our friends at House of Thunder. HJK"
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| By: Hans Clovis,CA |
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"Sean in Sales was great to work with. Everyone at the dealership was friendly, professional, and thorough in helping with the purchase of my new FLHXI
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| By: Thom Sunnyvale,CA |
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"Came down from Livermore to get a new rear tire for my Road Glide. Best prices in Bay Area for tire and service. Everyone treated me like a regular customer. Steve looked after me and remembered me by name. I had not seen him in almost five years. What a memory."
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"Overall,I have received excellent customer service from your staff. Thanks"
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| By: JERRY SAN JOSE,CA |
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"House of Thunder is not the closest dealership to my house but it is certainly the best. The facility is beautiful but it takes more than a nice building and new motorcycles to capture trust and loyalty.
Sales, Parts, Service and the rest of the crew will impress you with their product knowledge and passion for motorcycling. People do make the difference.
I recommend a visit soon and often to House of Thunder!
Steve Zurovski
San Jose"
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| By: Steve san jose,CA |
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"It is one of the best experences, that I have had as an customer. It is hard to change and improve upon what is near perfection! I have never seen a more dedicated staff with the Knowledge, Professionalism, & Dedication then the staff at House of Thunder. Sean was great, he is top shelf from start to finish! Steve in parts is the go to guy for chrome! Thank you all for making my first Harley experence a memorable one. There are a few "First's" in life a person remembers forever, they are, in not one particular order, Love, Sex, Cuban cigar, & Harley Davidson!
Thanks guys for helping me in my "FIRST Harley",
Sincerely,
Mike"
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| By: Mike Hollister,CA |
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"After being ignored for a slow half an hour, I looked for my bike in a different city. The folks at HOUSE OF THUNDER had time to show me what I wanted to see.......the 2005 fatboy was perfect. The staff is great, service is beyond any shops in my town. Didn't take long to make up my mind. I bought that fatboy, and loved every second........oh yeah I paid cash for that fatboy. I bet that little shop on Abby street, in Fresno wishes it would have taken the time to wait on me! If you're wanting to buy a nice bike go talk to Steve in Morgan Hill, tell him RICK sent you."
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| By: Rick Fresno,CA |
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"Bought my bike two years ago at the Hollister store. From that original purchase to servicing and adding xtra performance, I have to say that the whole staff is excellent. They have absolutely great customer service from everyone in that store, and I trust them explicitely. I'll continue to travel from Soledad to Morgan Hill for all my needs despite that "other Harley store" in between. "
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| By: william Soledad,CA |
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"On Sunday Morning @ 10:00 am I was riding through Morgan Hill past Dunne Ave. and had a BlowOut on my rear tire. I called Eric at House of Thunder and at 10:20 he sent the van and two service tech's to load my bike and take it to their shop and install a new tire. When they had the bike on the lift they noticed that a bolt was missing and replaced it and I was back on the road by noon. Thanks to all the guys at House Of Thunder
Joe "
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| By: Joe Gilroy,CA |
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"One of the Best customer experiences you can have, is at House of Thunder."
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| By: Steve Morgan Hill,CA |
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From Howard Gould
I recently brought my 04 Road King classic in to have a new rear tire installed on 1/7/05 The service department called me on 1/8/05 and reported that my exhaust manifold had a large crack in it, they told me to don’t worry the bike is under the factory two year warranty and that they have ordered a new exhaust manifold already. I really want to thank all the guys at House of Thunder for being professional and just a great bunch of guys to deal with.
Thanks very much Howard Gould
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| By: Howard Aromas,CA |
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"My dream bike was built here. Not only that, I picked it up on x-mas eve. What better present to yourself than a brand new Customized Wide Glide.
I have to thank both Steve's for an awesome job in helping me to get what I wanted out of a Harley. They did it with great enthusiasm and flawlessly. Customer service just doesn't get better than these 2 guys. I also have to give props to the guys behind the scene. The Techs. From down payment to out the door, they committed themselves to a first rate job to satisfy my needs and made sure I had my Harley on x-mas eve. Thanks guys.
I have to add that within 5 hours, I had already logged 250 miles on a cool x-mas eve day. Yes it was cold, but you could still see my teeth from the HUGE ear to ear grin while riding. 8-))"
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| By: dave San Jose,CA |
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"Welcome to Morgan Hill, I always enjoy visiting your store."
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| By: Ron Morgan Hill,CA |
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"House of Thunder has a great staff to work with. I've recommended most of my riding friends to check out your facility."
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| By: Bob Los Banos,CA |
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"I always feel as though I belong at your dealership even though I purchased my Harley elsewhere. You are the friendliest and best in cutomer service in the area. I have never been disappointed by your sales staff or parts department. I will continue to do business with you since I am always treated as a friend and not a customer. HJK "
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| By: Jim Hollister,CA |
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"You have the best sales staff throughout your store.
They always say, Hello can I help you! not found in many HD stores! Thank you for the fun Oct. Wed. night - live music and fun! Keep up the good work...Your store has to be the best that I have found in the Bay area!!! Mike, The Noisy Kid, from old town Campbell, CA"
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| By: Anonymous Campbell,CA |
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"Fantastic, knowledgeable staff. Great first-time Harley Davidson purchasing experience."
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| By: Brad Monterey,CA |
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"My experience at House of Thunder was very pleasant and positive. I hope to do alot more buisness with you for accessories and service. Thanks for making my purchase easy and pleasurable."
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| By: Michael San Jose,CA |
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"Dan, Steve, Albert- these guys get the job done from sales to parts, paint, motorclothes, and above all customer service no other shop compares.
Thanks for all the help guys!
Brock Howard"
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| By: Brock Gilroy,CA |
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"I shopped around for about 3 months at many HD dealerships in California & Nevada & none of them even come close to your store from price, sales, and delivery. You guys made me feel like royalty. Thank you very much.
Totaly satisfied Juan A D Martinez."
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| By: Juan Antonio Salinas,CA |
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"I brought my VROD in for new tires and chrome fork lower sliders. I really liked the walk around and noting of any scratches or damage on the bike prior to being brought into the service department. The bike was finished a little earlier than expected and it came out looking excellent. There was no "collateral" damage, no scratches on the solid aluminum rims or anywhere else on the bike. When I got it home, I checked the torque on the axle and front fork triple clamps and they were spot on...as it should be but often is not with other dealerships. "
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| By: Dana Franklin Seaside,CA |
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"My names is Howard Gould. I went to the house of thunder dealership to pick up oil and filter for my bike, an 04 Road king classic & when I left the dealership my shifter arm came off....I turned around and went back into the dealership and told the service person about it....He came out and took a look at it and said Let me take it around to the shop and have one of the mechanics look at it...the House of Thunder mechanic replaced the linage and the service person said there is no charge its all covered under your warranty, so I was off riding again in just a few minutes...Thanks House of Thunder - Great Job
Howard Gould"
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| By: Howard Aromas,CA |
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"This is the best place to buy your bike and parts in the Bay Area, and I've been to them all. My wife loves the clothing selection, so much I have to keep her out of there! Thanks for your super customer service! Count me as a regular."
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| By: Mike San Jose,CA |
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