Harley Davidson House of Thunder Harley-Davidson Motorcycle Dealer

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Click here to watch H.O.T. owner Dan Stern talk about his winning entry in the 2011 Ultimate Builder Custom Motorcycle Show in San Mateo.

Testimonials

What some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey Page.

"1/11/12: This is the best harley dealer in the State. I have been shopping for a harley a little over a year now. It seemed every time I stopped by a HD dealer they would start pressuring me to get a bike. Robert was the best - he helped me as well as went over all the details on the bike. He also gave me the tips and pointers on why he thinks I would fit better on different bikes. With all the information ROBERT provided GUESS what -I walked out of the dealership with a bike. I love my new HD as well as ROBERT and KEN's services. They went ABOVE and BEYOND our expectation with all there help. If there's one thing I can say about them is the hospitality they have for you and your family. I wouldnt recommend any other dealership but HOUSE OF THUNDER. "

By: Anonymous san jose, CA

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"12/27/11: Best dealership in the state. I would not buy at any HD dealership without first talking to Robert and Ken in the HOT HD (House of Thunder Harley Davidson) dealership first. Sales was willing to work with me to provide best bike for the money (I purchased an Ultra Limited). Along with great sales, the parts and service dept. help me in picking out some up front essentials, those add-ons that you just cannot ride without. In addition, Andy and I had a great conversation on the current smog and sound laws. He make my choices on pipe, airflow and performance upgrades simple. HOT HD has the small town customer service but the down town selection, parts and knowledgeable staff."

By: Richard San Martin, CA

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"12/24/11: I've been a regular customer of The House Of Thunder since before they moved to Morgan Hill. HOT has been servicing my 03 FXDL since the doors opened in Morgan Hill. I have always been very impressed with the professionalism and knowledge of the staff. For the last two months I've been stopping in at HOT to look at the used and new bikes. The sales staff was always there to answer any questions and to try and help me decide, but I never felt pressured. I finally made up my mind and purchased a 2012 Road Glide, last Saturday. WOW what a ride. Once again the Sales staff and the Parts/Service guys were very helpful. I have always been impressed with the Parts, Service and clothing departments now I can say, from experience, that I am just as impressed with the Sales department. Dan - you have built a great team!! Bill Roorda - Gilroy"

By: Bill Gilroy, CA

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"12/18/11: Juanita and I rode Saturday on toy run----what an experience--great weather--fantastic crew at HOT--Dan was the greatest--so organized.--I was the one Dan who said to you when we arrived, I have never taken tennant rd west--then I asked you which of those homes were yours with the 5 car garages--you chuckled so professionally--Juanita and I thank you guys for the bomb run--what was the best,--HOT shows no favorites! Have a great holiday."

By: john juanita Watsonville, CA

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"12/17/11: I was looking into trading in my 2009 FXDL sometime into the future, I've been admiring the Street Glide model for a while and couldn't decide when was the right time. I've visited other dealers and I didn't feel convinced that I would get the best treatment and attention I wanted. One day I decided to stop by House of Thunder, hearing that the sales staff were on the top of their game when it came to new customers. I've purchased parts before and was very impressed that I got the right part on the first visit. Well I ended up with a brand new 2012 street glide and couldn't be happier that the sales staff worked with me with the best deal ever! From comparing pricing from a used model to a new model. Staff there are into details on everything! So guess where I'll be buying my parts from, you guessed it...House of Thunder, Morgan Hill! Mahalo to all the staff!"

By: Art San Jose, CA

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"12/3/11: My wife & I had a wonderful experiance at H.O.T. We bought a 2011 electra glide Stephanie & Rob were very helpful. We left pleased with the the deal we got on on our trade & the price of our new Harley. "

By: curtis stockton, CA

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"11/13/11: I could easily write one of these for each and every visit to H.O.T. Top to bottom the entire staff at this dealership goes above and beyond when it comes to customer service. Andy in Parts, Andrew and Phil along with my partiicular favorite Mechanic Erik in service. Andrew, Leslie and Lora in Accessories all consistently deliver top notch service. They talk the talk then walk the walk. H-D and those of us who ride Harley are fortunate to have their caliber of dealership in our area. Thanks guys ! "

By: Richard Watsonville, CA

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"10/16/11: Kudos to Philip and the Service Department team. They are extremely knowledgeable and they provide honest service at a fair price. Thank you for working with me and for keeping my bike safe and sound. Count me in as a repeat customer."

By: Anonymous Los Gatos, CA

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"9/26/11: While traveling I became disabled near Morgan Hill. I am a member of HOG but could not get them on the phone, I called House of Thunder. They were extremely helpful, put me in contact with a tow company. The tow company was also very accomodating and friendly. They got me to the dealership where I was dealt with right away. My bike was evaluated and fixed and back on the road quickly. Philip DeLeon and Cal were the two who helped me. They are very capable and friendly. Thank you, thank you."

By: Leila Sanger, CA

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"9/11/11: I want to thank the P-nut & Cal for getting me home on a Friday evening. These guys were really busy but took the time to help someone they didn't know get back on their bike. When ever I'm broke down or need a scheduled maintenance I'm coming back to these guys. I'm so appreciative, Thank you."

By: Anonymous Santa Nella, CA

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"9/9/11: My wife and I were out for a ride and stopped in HOT to look at bikes and pick up a ThunderPress. I stopped at parts desk and asked a question about my security system on my street glide. I was pleasantly surprised when PNUT came outside to my bike and spent the time to go over the security system with me. I did not purchase the bike at HOT but I will certainly get parts and have the bike serviced there. PNUT took the time to answer all my foolish questions and never once made me feel like a fool for not knowing more about my own bike! PNUT was pleasant, friendly and went out of his way to spend time with us answering all questions. Love this shop!"

By: Bill Gustine, CA

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"9/6/11: I purchased my 2011 Road King Classic back in November of 2010. Bob Canaday was my sales rep there at the dealership. He was very professional and answered all my questions I had. Quack was the one who had me ring the bell there once my bike purchase was complete. My son got to ring the bell it was a thrill for the four year old at the time. He really enjoys it when him and I go down to HOT. One day he will make his first Harley purchase there too. The service was out standing Andrew and Pnut took care of my first service there and made sure I was completely satisfied once I had my bike back. I had a warranty issue taken care of and Pnut made sure it was handled in a timely fashion. I just want to say thanks to everyone at HOT for their helpful knowledge and look forward to many more years of that top notch service."

By: Jim San Jose, CA

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"8/22/11: Second time around for getting my bike serviced at H.O.T. and there was no drop off from the quality and experience of the staff and service. I essentially did a drop off on Phil and despite a full workload, he got my bike serviced and back to me sooner than anticipated. Two weeks ago, a couple of fellow riders expressed their disatisfaction with the HD dealership in San Jose and I strongly suggested they give H.O.T. a try. Found out yesterday, they both brought their bikes in for an oil change and were very much impressed with the whole H.O.T. experience."

By: LouC Felton, CA

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"7/29/11: Had my check engine light come on while on vacation. Phil from service did a quick check to diagnosis the problem. He checked on parts and helped me with my warranty paper work. Got me back on the road asap! House of Thunder is a Great HD Shop. Jerry from Portland Oregon."

By: Jerry Happy Valley, OR

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"6/13/11: After alterations were made, bike was delivered to door step as agreed upon. All contacts were friendly."

By: Anonymous slns, CA

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"6/11/11: On a trip with my son - we are from Michigan, we both needed rear tires and oil changes.....They did both on 2 bikes no appointment, no hassles. A big recommendation to travelers if you need work done in Cali."

By: Dan Grand Rapids, MI

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"Submitted 6/3/11"

By: RICK HOLLISTER, CA

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"6/2/11: As a new-guy to the bigger bikes and touring style I was a little afraid to start something I knew nothing about but when I met Ken and Stephanie they put my fears to rest. They were so very helpful with my purchase and all it entailed. Laura took extra time to help me select a helmet and accessories and the guys in Parts Dept. were very helpful getting seat-parts, backrest, etc. selected and installed. Great home delivery by Ken and follow up with Stephanie, will always go to them for advice and help. Thanks for getting me on the road with my dream---great team!!"

By: Bill San Jose, CA

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"5/29/11: For over 6 months, I thought about the day that I would buy my HD Sportster 883 Iron. A certain dealership in the San Francisco area told me both in person and on the phone that my bike was in stock, and would be ready the day of purchase. I was also told that putting down a security deposit was a mere formality and unnecessary given the enormous volume of such bikes. Low and behold, purchase day arrives and my bike has been sold. Only upon questioning what the months of discussion had been about was I told that a security deposit is required to secure the bike. This certain dealership told me that I would have to wait until early August for a replacement to be shipped in and that no dealership had any Iron 883's in stock. This being May, I decided to press my luck and called House of Thunder. Rob (the salesman) was very direct and professional. Rob assured me that while they did not have an 883 iron in stock (no dealers in the Bay Area apparently did), he would get me one ASAP (not by August). Rob called me back 5 minutes later and said that they had located an Iron in Los Angeles and would have it in San Francisco by Wednesday for a standard freight fee (no additional rush charge). The Sales Manager Ken and the General Manager both worked with me on the price and came down a little (despite this being a popular bike not in stock anywhere else) and got me out the door within an hour. When I told Ken that I couldn't come back down to House of Thunder to pick up the bike personally (about an hour and a half commute), Ken told me that he would personally deliver the bike to my house on his day off (no additional charge). Don't waste your time with any other dealer. If you live anywhere near House of Thunder (or even if you don't), go see them to get your Harley. They are quick, courteous, professional and extremely knowledgeable. One of the best sales experiences I've ever had. I plan on coming back to House of Thunder when I buy my custom parts. Bottom line: Save yourself a lot of stress and time. Go to House of Thunder to buy your Harley."

By: Cameron San Francisco, CA

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"5/8/11: The staff at the HD shop in MH have been great. But Andrew in the clothing/accessories department is an excellent asset to this dealership. He knows his stuff very well. He helped me with many purchases before. He never oversells the stuff and he is honest about his HD products. He has a good taste and his recommendations have helped me make wise buying choices. Thank you Andrew and keep up the good work. Good luck with your educational career. The rest of the staff are a lot of fun to talk to. They always have a smile on their faces. I always enjoy going to the H.O.T. just to meet the guys and look at new bikes. I wish you continued success."

By: Ehab Morgan Hill, CA

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"4/29/11: Santa Cruz Harley had been closed for 2 years when I bought my '96 Heritage. Feedback and research left me uncomfortable with having my bike serviced by independent and South Bay Harley service shops. I had considered House of Thunder because of its overall good reputation but thought it too far to get my bike serviced. However, I changed my mind after making House of Thunder one of my rest stops on runs down South. As I became familiar with how the dealership operated and the knowledgeable and friendsly staff, I decided to take a shot and have my bike serviced. Like others who have submitted reviews, I found Peanut to be very knowledgeable, courteous, professional and genuinely sincere with ensuring their service on bike exceeded my expectations. As long as Peanut is there ensuring the shop delivers professional quality service, House of Thunder will be servicing my bike. "

By: Anonymous Felton, CA

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"4/25/11: I went to Harley to see about a helmet, my wife and I are going to be taking a long trip on the bike, and wanted a new helmet. Laura walked in from lunch and spotted my wife and I looking at them, without even putting her things away after her lunch asked can I help you? Any questions you might have, she was so polite, she was so helpful with every question we asked, and answered with a smile no matter how many we asked. She asked about what kind of jackets we had if we needed clothes, to make sure we had a safe ride. I purchased an FXRG jacket and looking forward to enjoying it, will be coming back for my wife's and my helmets, just really loved the job she did, and in making sure we walked out happy. Thank you. "

By: chris saratoga, CA

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"4/16/11: First time at H.O.T. passing through-was working in the area for a week. Went in and was greeted with a smile-great customer service-even when I couldn't make up my mind on anything-Laura never lost her smile or her aim to please. H.O.T has a great variety of product, I will be back again- Thanks H.O.T."

By: george DC

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"Andrew Mikkelson is a great Service Manager, he helped find parts for my V-Rod that were discontinued which saved me money on a repair and also they did an excellent job on the 20K service. I also took my Heritage there for a starter noise, again, the price was fair the service great and I will come back. Thanks to the Tech also, it was noisy in the back when you showed me something and I didn't get your name but I appreciated you taking me in back and showing me the issue so I could understand better. I live in Santa Cruz and I have to rent a trailer if the bike(s) aren't ridable as HOT doesn't offer free pick up; but I would rather rent a trailer and go to them than get a FREE Pick up and Delivery from another dealer closer to me in the area....they are just that much better and when you get your bike back it is RIGHT AND READY. Blaine Swafford 3/26/11"

By: Blaine Santa Cruz, CA

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"The 10K service done on Mar. 9 by Cal was the best yet, moving the shop rating from a good 4 star to 5. (by me) My 2006 glide starts quicker and runs more smoothly since Cal worked on it and I will request him for my next service. I ride several bikes to at least 25,000 mi. yearly and therefore have to watch where my money goes...THANKS"

By: george morgan hill, CA

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"3/22/11: I got excellent service from Peanut on my 1000 mile service. This was my first time at House of Thunder and I will be back for all my services and any work I have done. Thanks."

By: richard campbell, CA

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"3/10/11: This is the first time I have given a store all 5's! Every part of my experience was amazing. Not only are the employees at this location extremely friendly, they are also knowledgeable, helpful, and have the best customer service I have ever seen. Ken was able to get my bike and even delivered it after hours to ensure I could ride the next day because of the amazing weather. I have bought at the rest but I will always come back to the best! House of Thunder Harley Davidson, thank you!"

By: Anonymous San Jose, CA

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"2/20/11: Great customer service and Stephanie in sales was great! Peanut knows his stuff and I would say House of Thunder is one of the superior Harley stores around. Thanks!"

By: Anonymous

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"2/18/11: I had never been to the House of Thunder - a friend had told me that the staff there was friendly and the service was great. I came in and was greeted by a smile and a cheerful hello. It was right before valentines day and I was hoping to find something there for my wife. As I looked around, Laura, a sales person there, asked if she could help. I declined & she replied here, just let me give you a tour. She said we have some great items for gifts, and said with a smile we will even make it look nice for you with some valentines paper when you've picked it out. I liked that she was friendly, not pushy, and gave me room to shop, after I declined. I did however go out with a big smile after she helped with a great outfit for my wife and she made it look great. I just wanted to stop and say thank you House of Thunder for great customer service."

By: Anonymous

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"2/13/11: H.O.T. went beyond my expectations yet again. I purchased a ZUMO Road Tech 665 from H.O.T. a previous testimonial mentions how Andy Smith went above and beyond in assisting me in making that purchase. Andy had quoted 2 hours for the install and when the unit came in on February 10 I was waiting at the counter to have it installed. Peanut was as always his courteous helpful self inspite of holding down the fort alone. He had my bike being worked on shortly after 11:00 am. Questions and answers about mounting and activation were addressed through out the day and at 4:30 pm my Limited was finished and ready to roll. I know the bike was being worked on the entire time and expected a song and dance about 2 hours being an estimate not a quote etc. Andy the Service Manager and Peanut checked me out without a word about the additional 3 1/2 hours needed for the install. No whining and crying no excuses. They just made good on their estimate of 2 hours! To top it off I had purchased a pair of pricey safety glasses from Leslie in Accessories a day or 2 earlier. When she saw me come in she asked how I liked them. I explained that they were great "except they reduced my peripheral vision". Leslie immediately offered to exchange them for a less expensive pair which had the same features but better peripheral vision. She explained that they did however offer less wind protection. I was given full credit on the original purchase and am very happy with the pair she recommended as better for my purpose. If you can find a more honest knowledgeable HD Dealership I would be amazed. H.O.T. is further away from my home than 2 others but I will ALWAYS take my business there knowing they are honest competent and take great care of their customers. "

By: Richard Watsonville, CA

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"2/6/11: Must say, been to different HD dealers, this one far exceeds all expectations. Peanut is the man!!! Great customer service, personality, knowledgeable and true at what he does... Will definitely be back. "

By: Jesse San Jose, CA

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"2/5/11: Friendly and helpful staff. Told Sales what I wanted and they made it happen. Thanks for a great experience."

By: Richard San Jose, CA

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"1/23/11: If you are looking for excellent service and that warm and fuzzy feeling you should stop by and see the folks at H.O.T. 1. Bob, in MC Sales sets the bar very high and is way above the industry standard as far as sales persons go. 2. Philip DeLeon AKA, PNut, the Shop Foreman is awesome too. I stopped by yesterday for a couple parts and after a bit of negotiating, purchased some additional items. PNUT fit my bike in and the parts were installed in short order. He pointed out my tire was cupping and it was replaced under warranty. They even detailed my entire bike without being asked to. I didn't buy my bike from H.O.T. but will definately be making my future purchases through Bob, and getting my service done with PNUT's Help. Guys like those two help make H.O.T. "That Special Kind of Dealership"."

By: Mike Hollister, CA

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"1/6/11: HELLO, I JUST WANT TO THANK SEVERAL PEOPLE AT H.O.T. FOR THE HELP AND RECOMMENDATIONS THAT THEY HAVE GIVEN ME FROM THE SALE ( QUACK ), PARTS ( ANDY ), SERVICE ( ANDREW ) AND A SPECIAL THX TO ( LESLIE AND ANDREW ) IN MOTORCLOTHES. THE STAFF HAS ALWAYS GONE OUT OF THERE WAY TO MAKE SURE THAT IM A SATISFIED CUSTOMER. THANK YOU FROM LISA & NATHANIEL GUARY : )"

By: NATHANIEL MORGAN HILL, CA

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"1/2/11: Last August (2010) I bought a 2007 Sportster XL 883 at House of Thunder. I love that name, and their license plate frame looks very sharp on my bike. I am in my early 60's, have had 7 previous bikes over the last 46 years, including a Royal Enfield 500 and a little Suzuki two stroke between which I logged about 50,000 miles in India (and I'm still alive to brag about it!). This is my first Harley. I always appreciated the looks and sound of a naked Sportster, but I never fully realized what a stone classic this machine is until now. It runs great, has buckets of torque from the gitgo, and the weight distribution gives it excellent handling. I was actually ready to buy a new BMW 800 in Watsonville but the "sales manager" (???) was so insulting that he lost my business. I should thank him for sending me over the hill from Santa Cruz to find a beautiful Sportster that clearly had my name on it. Stephanie seemed to know intuitively when to answer my questions and when to leave me alone to cogitate. Ken was also very helpful and neither one of them wasted any of my time. Most other dealerships have a tortuous routine which should be relegated to Guantanamo Bay! They didn't squawk when I declined the extended warrantee or when I paid cash to avoid the interest on the loan. My late father had trouble many times buying cars because the dealers didn't want to sell him a car unless he took out their loan to do it. Many thanks, Stephanie (also for the way cool T-shirt and the owner's manual you were so generous to throw in). Also to Ken for his professional yet laid back style. That's it, guys-don't fail to wear a good helmit, and always expect the unexpected!!!"

By: William Santa Cruz, CA

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"I bought my first Harley from House of Thunder. The overall experience was top notch. Very friendly and knowledgeable staff. I was welcomed as soon as I entered H.O.T. by Stephanie and she helped me purchase my first Harley. She understood that I am a beginner rider and explained everything to me in detail. She didn't push me into anything that I am not ready for or afford. She also gave me all the information for a license and recommended the two wheel safety course at Gavilan College, which is a fantastic program, and I am grateful that she gave me the information on the class because I couldn't imagine learning on my own bike without formal instruction. H.O.T. is amazing and I will always recommend to anyone H.O.T. THANK YOU!! "

By: Frank Morgan Hill, CA

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"My brother and I were on our way to Santa Rosa from Los Angeles. As we were riding through Big Sur Via Route 1, I noticed my 2010 Classic had a slight wobble in the front end at slow speeds, almost a small tank slapper feeling. After getting on the 101 headed north we found the store hoping that service was still open. The parts counterman got a service tech to come out and look at the bike in the parking lot. After your tech inspected the front tire he determined that it was cupped and needed replacement. The job was done in a very reasonable amount of time as we hung out looking at your inventory talking to very knowledgeable salespeople. Overall it was a very positive experience for both my brother on his '09 Road Glide and myself on my rented '10 Electra Glide Classic. Thanks, Bart Rome"

By: Bart Porter Ranch, CA

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"Fantastic service! I rode over 60 miles to have my work done at HOT instead of several other places and am very glad I did. I wanted exhaust, intake, and stage 1 work done on my 2010 FXDF, and my local HD dealer said it was not possible without extra modifications. I knew he was wrong so I went to HOT. They did everything I wanted with absolutely no problems and no additional modifications. "Peanut" and his guys not only did great work for what I thought was a great price, but they did it ahead of schedule, and my bike was immaculate when they were done. My bike looks, sounds, and rides great. I will certainly go the 60 miles out of my way past another HD dealer and several other motorcycle shops to have my work done at HOT in the future. Absolutely satisfied! Thanks."

By: Brad Carmel Valley, CA

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"Just wanted to thank HOT and in particular Dale and Stephanie. I have been looking in multiple states to get my new 2011 Ultra Limited and found what I wanted at HOT. First bike I ever bought without seeing it first....lol Everything was handled professionally and the final purchase price was just what I was looking for. They even got it delivered to me in AZ with no issues what-so-ever. It was a pleasure dealing with everybody over at HOT and if you are looking to buy a HD or need some service work I would highly recommend you give them a chance. You won't be disappointed. Only bad thing was I did not have time to fly in and ride the bike back to AZ myself!"

By: Anonymous Bullhead City, AZ

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"I would like to put in a good word for your Service Department Foreman Philip Deleon. He is extremely knowledgeable and helps out in any way he can. I trailer my bikes from San Jose to Morgan hill because of the Professional service department you run, it has been off the hook since you hired Philip. I am one satisfied customer and will continue to go out of my way to House of Thunder. Thanks again for your great cooperation and willingness to work with your customers. Philip you rock- keep up the good work. Dennis, San Jose"

By: Anonymous San Jose, CA

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"My wife and I came in to buy a few parts and a backrest for our Road King. The parts guy was awesome. He was very helpful in helping my wife pick out a backrest that fit her just right. I will definitely be coming back to H.O.T. to get all my parts and accessories in the future. Thanks for the friendly, knowledgeable and entertaining staff."

By: Michael Hollister, CA

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By: Jim Hollister, CA

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"Just want say that your Service Dept. has made great improvements! Keep up the good work... I like honest Service Dept's, they give me a date when it will be ready, no bull! That's what I got in the last year.... Good honest service..................."

By: Joe Gilroy, CA

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"Bob Canaday was great from the get go. I had a few questions about the particular bike of interest a 2010-11 Road King Classic. I have not settled on which year but I will be definitely coming in late November or early December to talk to him about making a purchase. There was no pressure up front and that is always a great feeling when making a choice on your first Harley. "

By: Jim San Jose, CA

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"Took my 07 Softail Custom in for a new EMI. Andrew their master mechanic got it running perfectly again and for a very reasonable price. This is the best HD dealership that I've been to for service."

By: Ted Capitola, CA

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"House of Thunder! Like Cheers, it's great to go "Where everyone knows your name". House of Thunder is that place for me! From Dan the owner to Peanut in Service, to Clayton in parts they are all always helpful and ready to serve the customers. Quack the sales manager and Bob in Sales are always there to greet you at the door and are. Alberto the GM gets it handled and always seems to have that warm smile that comes from deep within. Andrew the Service Manager was patient with me with my Cam selection; they did the work and now my 2007 Roadglide Screams! So not only do they know my name. I know their names, by the AWESOME Customer Service they provide... Much Love, Eddie Lozano "

By: Eddie San Jose , CA

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"Great service and friendly people Service manager was outstanding and service was quick. I highly recommend House of Thunder for all your Harley needs. Mario L. Villarreal Chicago IL"

By: Mario Chicago , IL

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"WOW! The entire staff was just so GREAT! I looked for a long time for the right bike and Bob helped me find it. He had me sit on an 03 Road King he had on the floor and BINGO! I knew this was the ride for me. I wasn't sure I could get financing but it was no problem. I did not have my motorcycle license so the staff helped me get signed up for a class near by. What a great idea! Bob delivered my bike so I would have it when I got done with the class and test at the DMV. The entire staff was just so nice and bent over backwards to help me get the right bike and back on the road after so many years. I am part of the thunder family! I have had the bike for about 6 months and just love it!! Thank you Thunder family Thank You!! "

By: John Sunnyvale, CA

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"After several bad experiences with another dealership that just refuses to deal with any warranty issues, I decided to call House of Thunder in Morgan Hill and spoke to Phil in the service dept. Phil says, 'no problem, bring your bike down whenever you have time and we'll take care of it.' So, just like that I was treated with great customer service and they took care of my warranty issue without any hassle at all and even replaced a worn part at no charge. Finally, a Harley shop that is concerned about my safety! I will be taking my bike to HOT for all of my servicing needs and would recommend them to anyone. So, go see Phil. He's the man. "

By: Dawn salinas, CA

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"I just moved to the Bay Area about a year ago from Texas. I ride a Road King Custom and began to ask around for suggestions on where to go for parts and service. I was told repeatedly that HOT was the place to go for great service and a great experience. I went in to HOT for my 5k service and met Philip or 'P-nut'. He gave me great advice on upgrades to my bike and provided great service and follow through from beginning to end. I am now one of those people who will be a regular at the House of Thunder and also recommending friends and family to go there for anything HD."

By: Ken San Jose, CA

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"I needed a 10K service on my Ultra Classic and decided to try House of Thunder (HOT) as they were offering this at a very competitive price and my regular dealer was pretty backed up. I have had accessories installed before at HOT in the past, which I was very satisfied. I talked to Andrew and then to Philip DeLeon who provided the finest most professional customer service I had ever experienced at a dealership....and believe me...I have used many dealers as I have owned 3 bikes. Philip was polite, courteous and was genuinely interested in me and my service needs. The work was completed a day earlier than promised and Philip had previously called me updating me on the progress and even made excellent suggestions on other needed items. When the work was finished, Philip personally gave me and my friend a tour of the shop (mechanics/technicians were friendly and I was very impressed by their appearance and cleanliness and how well the shop was equipped) went over everything that was done, showed me the old parts, and spent the time with me....that other dealers had not done. Normally I pay for the service, person says everything is fine, then ride away....not here! Philip made sure all my questions were answered, seemed to enjoy talking with me, and thanked me several times. But the final thing was how clean the bike was. Obviously somebody spent a lot of time cleaning it because it was brought in very dirty...but now...was spotless...even the wheels were clean! I certainly highly recommend HOT for all your service needs as the technicians/mechanics are some of the finest I have ever experienced....the work speaks for its self....absolutely perfect, clean and professionally done."

By: Ed Gilroy, CA

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"The dealership made it very easy for me. Mark was very helpful setting up financing and in the color selection process. I had a difficule time chooseing the color, going from one to the other etc. Their patience and assistance was great. They didn't have the color I ended up choosing, but Ken found one at a dealership up near the Sierras and went to get it himself. I had the bike two days later, and have been enjoying it ever since. It's got plenty of power for hills, passing on the freeway and stand still acceleration. The electronic cruise control is great. It's a 2010 FLHR Two Tone Flame Blue/Silver Road King."

By: Anonymous Morgan Hill, CA

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"I just had my 2009 FAT-BOY serviced and Phillip "Peanut" was the service writer that helped me out. I replaced my Brake/clutch stock cables, controls, exhaust and air intake. Peanut was very helpful, gave me a great price and followed through with phone calls. Not to mention my bike was very well detailed when I picked it up. I am very satisfied with the results. I usually don't respond to surveys, but as a service manager myself, I appreciate peanut's thoroughness, knowledge and customer service. Jesse in Gilroy."

By: Jesus Gilroy, CA

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"Yesterday I called because I needed new tires on my 2005 fatboy. I talked to Dale and also P-Nut in service about purchasing and installing. There was an internet special going on so they asked if I could drop off the bike Tuesday and pick up on Sunday which was no problem for me. When I dropped off the bike they told me it might be possible it could be done same day. To my surprise they had it done in about two hours, so from first call to pickup was 3 hours above and beyond I could have ever expected. I am extremely pleased with the way I was treated. P-nut was very professional to deal with. House of Thunder HD will be my go to place for parts, service and apparel from now on and will recommend them to anyone who asks where to go. Again thank you P-Nut and everyone at H.O.T. David S."

By: David San Jose, CA

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"I would like to express my sincere thanks and appreciation to Phil in the service department for his outstanding customer service! I took in my Ultra Classic for a routine service appointment. The service details were clearly explained and agreed to. Once the work was started, several other safety and maintenance issues were discovered. I was prompty notified by Phil and informed what should be done in addition to the service work. It was agreed to do proceed as advised. I am grateful that the effort was made to keep my Ultra running great and that Phil was concerned enough to call. I picked up my bike this morning to find all the work completed as agreed. Kudos to House of Thunder and Phil for making Customer Service a priority!! "

By: tom morgan hill, CA

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"This was our first time buying a motorcycle and my wife and I could not ask for a better experience. Everyone in the store was very friendly and informative, and most importantly they were not pushy. I can not say enough nice things about the staff at House Of Thunder. "

By: Richard San Jose, CA

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"The other day I was beside the road with a flat rear tire. Ralph was driving by and saw me. He stopped and asked me if I needed help. He called the shop and Steve promptly came out with a truck and picked me up. Peanut got my bike on the lift very quickly and replaced both my front and rear tire. I told him I was going to replace my rear brake pads soon and on hearing this, because my rear tire was off anyway, he offered to do it for just the cost of parts. I was back on the road in just a few hours. This is way above the service anywhere these days. I felt I was treated like a friend. I always have a good experience when I am at the shop for any reason. All departments are great. Special thanks to Ralph, Steve, Peanut, and Albert. I would never think twice about going anywhere else. "

By: Mark Gilroy, CA

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"What can I say about my experiences at HOT...it started back in 2008 when I went in to buy white walls for my 71 shovel, and I stated talking to one of the salespeople, I believe his name is Mike. So I talked to him for a while, and next day rode home on my new 2008 deluxe. The whole experience was a great one, and recently I wanted to have ape hangers put on it, so I talked with Andy and we ordered all my parts, and spoke with Phil in service(Peanut) and he set me up for the install date. While my bike was getting done Phil called me and kept me updated on the progress the whole time. When I went to go take a look at my bike.. it was more than what I expected... I was very happy and excited, so in the future when I do make more changes, I know excactly where I'm going....HOT Morgan Hill... and thank you very much to all the guys at HOT, and a special thanks to the guy who put my bars on... Abel, Morgan Hill CA"

By: abel morgan hill, CA

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"My wife and I recently visited your dealership and had been there to spend time looking at bikes and boots. We were helped by a NEW employee, Jenna, who went to no end to satisfy our needs. During our visit, we bought boots for the both of us. Jenna must have pulled a dozen pairs out of stock. She wanted to Help and thats rare. I hope you retain her on staff for as long as she wants to be a part of your great customer service. When a customer leaves your store with a smile and a good pair of boots, it is the direct result of a good experience. Thank you Jenna!!"

By: Bill atascadero, CA

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"When I was 14 years old I stole my first motorcycle. Three weeks and three states later, the authorities sent me home. As punishment, I was made to buy the very bike I stole and have owned one ever since. After owning seven other bikes, and at the ripe old age of 50, I am the proud owner of a 2008 Road King Classic, which already has 20,000 miles on the odometer. I figure I have at least 500,000 miles under my belt so far and look forward to many more in the years to come. As you can see, I am a biker! I ride to ride! Shortly after purchasing my new hog, the local dealer abruptly shut their doors. It was at this time that I became acquainted with House of Thunder. My original purchase had included a service contract, which I later discovered was actually with the dealer itself and not with Harley-Davidson. However, H.O.T. took on the existing contract and performed the final service at no charge. After this experience, H.O.T. became my go-to dealership. I gladly travel the hour from Santa Cruz to get the treatment I feel I deserve, and that H.O.T. delivers, so much so that I've been known to rent a trailer and tow the bike just to have them change a flat tire. But it gets better. Recently I had the honor and privilege of converting my bike to a 113 Screaming Eagle. After lots of scrutiny, the project was turned over to H.O.T. and to say the end result was astronomical would be an understatement. The performance of my bike is everything I hoped for. While all the staff at H.O.T. are great, I want to give a special shout out to Andrew (Shop Manager) and Peanut for their personal efforts with regard to the conversion of my bike. While there were significant delays, beyond their control, in completing the overhaul, H.O.T. more than made it right in the end. I highly recommend House of Thunder whenever I get the chance! "

By: Greg Soquel, CA

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"I'm in the customer service line of work and I can say that when it comes to high quality service I pride myself in knowing what I'm talking about and how it relates to customer service. I'm new to the Harley family and I needed some help with my bike so I scheduled a appointment with the service shop and was greeted by Philip Deleon! The way Philip discussed what he was going to do for me and how he was going to address my problem was top grade! He answered all my questions and held true to how he was going to address and correct any issues with my bike!! Thanks Philip and the service team the bike is working great and I feel that I made a very good choice going to H.O.T. and you have my word I will be back! thanks, Rick"

By: Rick San Jose, CA

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"Big fan of H.O.T., sales staff,and service/parts staff are all great. Steve at the parts counter is always ready to help and answer any questions I may have. Being relatively new to the harley experience I have found that House of Thunder is the place you wanna go if you want to be treated like family. Way to go H.O.T. team..."

By: alex SUNNYVALE, CA

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"I appreciate all the help I receive from Phil in service and Steve in parts. They always take the time to explain things no matter what it may be. They are a very good asset to the shop. Always great customer service from each of them."

By: Tony San Jose, CA

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"Your sales associate, Pam went out of her way to help me. My husband purchased an outfit from your store which I needed to exchange for a different size. I contacted my local HD store, he would not do an exchange or a return. Pam stepped in, located a HD that would exchange the size and had them hold the item for me. She also followed up with me to see if my exchange went smoothly and it had. Thanks Pam for your great Customer Service I really appreciated it."

By: Donna Parker, CO

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"We purchased an Ultra Classic Electra Gliide. From the time we walked in to your store until we left, everyone made us feel like family. Ken, Michael, Phil and Bob were so good at answering all our questions. All the folks in the apparel department were so patient with us. We would highly recommend House Of Thunder to everyone. They know "TRUE" customer service all the way."

By: Bob & Debby San Jose, CA

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"This was a very exciting moment "

By: Gary San Martin, CA

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"Phil DeLeon, shop foreman, is a great representive of House of Thunder cycle dealership. Considerate, informative and personable. Enjoyed working with him. Mike Bishop"

By: Anonymous Hollister, CA

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"Purchased handlebar from Andy. Helped me for 30 minutes on finding the correct bars for me. Tried other dealers with no luck. Andy explained everything to me about bars and I feel good about my purchase. Tried other bars but did not like the look and feel."

By: Frankie San Jose, CA

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"Once again, the entire staff at HOT came through on my latest purchase, with modifications - an XR1200 (one heck of a fun rig - I just can't seem to stop riding it)!!! From my initial discussions with Steve, Andrew and Sean on what I was looking for to the actual purchase and modifications to be made to the bike before picking up, everything went seamlessly smooth. These guys really take care of their customers and are knowledgeable not only with the bikes but aftermarket parts and accessories that fit my personal style! Thanks again and keep riding hard (but safely)."

By: Brian San Jose, CA

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"An excellent shop with lots of merchandise. Many common parts are displayed in a customer friendly-usable and easy to locate manner, i.e. the grips, foot pegs, and windshields. The parts staff is very accommodating and friendly. The motorclothes are unique in many instances and the personnel have been especially friendly, courteous, and helpful. We always make a point to stop here when we're in the area or just passing through and purchase something."

By: GARY Fresno, CA

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"This is probably one of the BEST stores I've been to. Every person greeted me throughout the store. I will make the drive for the service alone. I loved it and will be going back soon."

By: Anonymous

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"House of Thunder ROCKS! Albert knows the retail business and it shows in the friendly, effective and knowledgeable staff. Albert ROCKS! he broke the rules to get me on my new bike. Bob ROCKS! he was saving me money after the purchase. If there is a better place to buy a new Harley Davidson, it can't be better by much. Long live the "House of Thunder""

By: Barry Redwood City, CA

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"I have never been in any retail store or business of any type that has the friendliness and professional service as House of Thunder."

By: Mark Gilroy, CA

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"When I was finally in a position to be able to buy a HD motorcycle, a friend of mine suggested I go down to HOT in Morgan Hill. On his advice, I drove the 25+ miles down there even though I live 3 miles from another dealership. I went in with the thought of buying either a Street Glide or Road King. My first contact was Sean Manley. This guy from the get go was more interested in getting to know who I was as a person vs. what kind of motorcycle he could sell me. Based on that knowledge, the kind of riding I would be doing, he talked me out of both of the above bikes and really convinced me to go with the Heritage Softail Classic, 2009 model. From their it's been history. I've owned my Heritage since August of 2008 and haven't regretted the insight, knowledge and experience that Sean had with what bike would work best for me....this guy is spot on and knows HD. Since then, I've done pretty much everything I've wanted to do on the rig (against Sean's warning of not over 'accessorizing' the bike and even gave me a formula to understand the return on such 'investment' - or lack thereof....thanks Sean, but upgrades are ADDICTIVE!) That leads me to the guys at the back of the shop, Steve & Andy in parts who have 'spent' my money wisely as I would have otherwise thrown money away and being a first time HD owner could have easily taken advantage of me. These guys look out for their customers and do a good job recommending alternatives to what I originally thought I wanted to do. They do the upfront planning, but it's the service guys who implement what the 'Chrome Guru - Steve' recommends. Andrew, Mike, Ralph and et. all in service have done such an outstanding job on my rig! Since I've done many of the upgrades on my 09 Heritage that hasn't been done before, issues are inevitable. These guys have gone out of their way to either meet deadlines that they commit to, or minimize the delay when any issues are encountered. Andrew has commented that there's a 'black cloud' over my bike when it's in for the various upgrades I request. However, the way it rides and the personal touch they've given goes above and beyond what I could expect! HOT is a dealership about riders and riders love HOT! Thanks guys for everything you've done!"

By: Brian San Jose, CA

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"My wife and I frequently go to your dealership on our way to San Jose or returning from San Jose. You have a good selection of clothing and parts. The sales people are very friendly. They always greet you upon arrival. They also know when you just need space to browse. Most important they know their products. My wife likes to take advantage of all the special sales/events you have at the store. "

By: Anonymous Marina, CA

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"I had a great experience in your shop. The sales staff and the accessories, parts, and clothing staff all went the extra mile to make my visit great. This is how an HD dealership should be operated. My only regret is that I am not in the area enough, or I would take my bike here for service. Heck, I would have purchased my bike from here if I'd known how good the service was! "

By: Anonymous Modesto, CA

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"I gotta tell ya, this place is the best. Sean is an awesome salesperson,no pressure and a guy that rides!!!! He knows everything and wants you on a bike, not money in his pocket. He will find the best bike for you and will be honest if it's not something you should be looking for. Steve and the guys at the parts counter are great....they don't haggle you for a sale, if there's a way around the problem they will tell you and save you some bucks......I go into H.O.T at least twice a month to look at bikes and chat with the guys. They can't be beat and they never seem to fade in service....."

By: Cory San Jose, CA

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"WOW!!! Walking into this place 2 months ago was the best thing I did to purchase the bike of my dreams. What can I say about House of Thunder, this place is a class act Harley Dealership not pushy or overbearing. Sean Manley - what a guy helpful, knowledgable, explains everything you need to know about the product and process of the loans & purchasing it. I dealt with 1 person only, not ton's like other shops. Steve and the staff behind the counter, know what's needed for your bike. I've walked into other Harley Stores around the Bay Area before my purchase and none compare. I tell all my friends with interest go see House of Thunder. Best buying vehicle experience ever. Thanks again for making my Harley dream come true. Customer for life!!!!!!! Keep doing what you're doing because it's the right way. "

By: Victor San Jose, CA

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"In the summer of 2005, I haunted your showroom and drooled over your 2005 Springer Classic. Unfortunately, by the time I had acquired enough money to purchase the bike, I saw some lucky customer sitting on my bike on your website. Heartbroken, I searched all of the dealerships until I found my Springer Classic in Black Cherry Pearl. I purchased the bike at another south bay dealership because it was coming in that week. Mistake number one. Mistake number two was having the bike serviced there. The term customer service should be self-explanatory. However this particular dealership was less than satisfactory to say the least and the staff was not very knowledgeable or helpful. I decided that if I was going to have my baby serviced again it would be at the House of Thunder where your knowledgeable and courteous staff that I had encountered on previous visits was worth the drive. A year after purchasing the bike, I was hit on my bike by a vehicle cutting across the lanes so as not to miss their exit; unfortunately, I was in the way. I went to emergency and I told my insurance agent tow my bike to House of Thunder. Steve Millar worked together with my insurance adjuster to get my bike back into running condition while my broken leg mended. I never had a worry because Steve was in touch and updating me on the status of the bike. I have since been back to House of Thunder many times, the last time was to have a bolt removed that was a little too snug for me and that I eventually snapped off, Steve and staff removed the bolt and got my bike (with oil change) running in record time without an appointment. Thanks Steve and staff. Your commitment to customer service is appreciated. EL San Jose"

By: Anonymous San Jose, CA

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"My wife and I came by just to look at the store and check the variety, just shall we say window shopping. Bob the bike salesperson greeted us. He was more than helpful we appreciated his knowledge, professionalism and friendliness. He is the primary reason we have returned and made purchases. The rest of your staff are wonderful as well. We continue to shop and window shop at your wonderful store. Thanks Bob "

By: wayne hollister, CA

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"Sean Manley was my salesperson and he was great. The dealer staff was very friendly and helpful. It was a great buying experience."

By: tung san jose , CA

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"Last May 07 I finally got to ride my 98 Fatboy again after being laid up with a bone infection. The first ride was the Santa Clara Valley Peace Officers ride from SJ to Hollister where I live. I had done the ride every year until I was down for the count for a year or so. Anyway, my wife and I are enjoying our ride back on 101 to Hollister with the other umpteen hundred bikes and right around San Martin Ave...my throttle cable busted and I was on the side of the road watching everybody ride by to the BBQ and beer! Well I was able to reach under my tank and "finger" the throttle with one hand and shift with the other. I was able to tickle her (my bike) to the back roads and then to House of Thunder. I told Steve in service about the problem and he went to work. The part was in stock...he took the bike right in, and buya! an hour and 15 minutes later the wife and I were back on 101 headed for Balado Park...I was determined to finish this 1st real ride in a couple years to the end. Well we made it just in time to miss the BBQ, most folks had taken off, but the beer was 2 for 1 so they could get rid of it!! What a deal! Break down, stop at House of Thunder for a pit stop to fix a throttle cable and then 2 for 1 beer! Props to Dan and Steve for the GREAT service along with all the other staff from Albert and the clothes gang on through the sales staff..we felt at home while hangin around waiting for the fix. This is a great shop that has never skipped a beat since the days they were here in Hollister. I have had work done there and at the new House of thunder and nothing has changed....The Best in the Bay!! Thanks all...and sorry it took so long to log our story,"

By: Kevin Hollister, CA

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"Sean is an excellent sales person. I called 20 mins before the dealership closed. Sean told me to come in anyways. I purchased my new Fat Bob that night. He made sure I rode it home that night by also setting me up with very inexpensive motorcycle insurance (after my insurance company was closed for the night). He went above and beyond by staying till about 9pm when I rode home. With a follow up call a week later just to see how my new Fat bob was, and to find out if I had any questions. Ask for Sean. "

By: Anonymous Gilroy, CA

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"What can I say.. but these guys are GREAT. I bought my 2008 Street Glide from Sean Manley who helped out in every way. I have owned other bikes but never a Harley. Sean explained everything in detail and made me feel good about making my purchase. I highly recommend House of Thunder for all Harley purchases."

By: Dewayne San Jose, CA

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"When I purchased my 2008 Night Rod Special I had some questions and concerns. The staff was more than accomodating and I never felt pressured to make a decision that I wouldn't be happy with. From financing and insurance to parts and service I have been "wowed" on House of Thunder HD's customer service and desire to exceed customers expectations. Hats off to YOU! Big thanks to my sales associate Denise. She was wonderful! Cheers!"

By: Anonymous Morgan Hill, CA

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"Bought a 2008 Street Glide on 4/26/08 the salesman were very helpful, Great prices, Great accessories and Great service department. I would definately recommend this dealership."

By: Ryan Gilroy, CA

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"I actually came in to just show my wife and daughter the style of bike that I wanted. I then met Denise and Albert. They were very friendly and outgoing beyond what I was used to at another Harley dealer that I went to earlier. I told Denise what I wanted and she actually listened to me. There was no pressure or anything. And then she found me a bike that I fell in love with. When my wife said go for it, I did. And now have a 2008 Heritage Classic. And then I met Andrew in the service department who helped me add some accessories. He was very knowledgeable, friendly and helped a great deal. And he even remembered my name the next weekend. The next weekend I went back to get a couple more things and met Steve in the service department. And here was another great individual. Steve is friendly, helpful and knowledgeable. All I can say is the people are great, the facility is great and everyone treats you like family. I can tell I�m going to be spending a lot of time at House of Thunder. "

By: Charles San Jose, CA

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"First time in a H-D dealership. Met Raymond, who showed us around, answered all of our questions. came back twice before choosing my new bike. Raymond was very helpful through the whole process, with NO pressure! He even was able to get me a better rate on my insurance. Steve did a great job on the accessaries, bike is set up perfectly. Leslie and Andrew helped set me up with riding gear and made great recommendations. I couldn't be more impressed with the whole experience and am very proud to tell people I bought my bike from House of Thunder!"

By: Mike Gilroy, CA

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"My overall experience with Sales - Parts - Service and even Motorclothes has been exceptional With service, I wouldn't take my bike anywhere else !"

By: Jill Santa Clara, CA

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"I recently brought my 05 Road King into House of Thunder for regular maintenance, new rear shocks, additional chrome, tires and lights. Picked her up on Saturday and I have to say that the bike delivery presentation after service was perfect! All of this service far exceeded my expectations, the bike was super clean, and ran like new. Steve (service) and the parts team are super, they know what works and what doesn't when it comes to helping a customer to zero in on just the right part/solution. They are very upfront when something doesn't work or a particular solution has a history of failure. The service group is also very thorough when performing service, they detected an oily rocker cover gasket and replaced immediately (this was covered under extended warranty). Nice work House of Thunder, keep up the terrific customer service! I'll be back soon for more mods. Mark"

By: Mark Santa Clara, CA

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"A1 Dealership. From the first time I walked in and met Denise she made me feel at ease and at home without any pressure, showing me around the dealership as well as the shop (to show me a new model not yet on the floor), there, the manager Steve went out of his way to bring the bike out in the middle of the shop floor and answered all my questions about service and maintenance that they perform on all bikes. When I asked if a particular part was available for this model, I was introduced to Andrew in Parts, who quickly answered the question. I was so impressed with the "personnel" I told Denise "I'll take one!" My color choice and style was due to be shipped in 4 days and Denise told me that she would keep me up to date as to when it would arrive. A week later I called to add a option and found out Denise had fractured her arm and was stuck at home. Enter Raymond, He explained that he would help me with my request, and that required changing quotes (twice because I found more things for the bike!) I found him to be very professional and prompt. He let me know when the bike had arrived and when I could pick it up, although he may be out of town that day and apologized in advance. Enter Sean. The day I picked up my bike, Raymond was in L.A. so Sean did all the paper work, introducing me to my bike showing me programing, safety and operation in a very professional manner, while making me feel at home. And now time to test it. Enter the Apparel Department. I needed a helmet to test my new bike, and they were just as professional as everyone else. After test driving my new bike and saying my goodbyes, getting ready to leave, Raymond pulled into the parking lot from a cold 6 hour ride from L.A. pulled his gloves off, stuck out his hand and said "Welcome to the family!" This is a Dealership where you will feel at home. I hope Denise heels up fast. Dean Paxton "

By: Dean Pacific Grove, CA

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"Hello, Raymond Lopez did an excellent job selling, ordering my Harley, parts, and the Harley is beautiful, thank you so much. My wife and I have been Harley owners since 1992. Good job guys, my faith in you is high. Yours Truly, John F. Lehner"

By: John F. San Jose

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"My son and I purchased our bikes here in 2005 and were very pleased. My son Mike purchased another from House of Thunder, a 2007 road king. In april of 2007 he was hit and was kiled. I didn't want his first bike to go back to be resold to someone else. Sean helped me rearrange transfer with Harley finance and with DMV. Thanks for every thing. Jay Yarbrough."

By: jay Hollister, CA

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"I purchased a "previously registered" 2007 Street Glide from House of Thunder. Sean Manley was very knowledgeable about the product and very personable. The price was more than fair and I am proud to be a Harley Davidson owner. I brought my bike in for some accessories to be installed and Steve Millar and his crew completed the job in the time promised and the bike was delivered back to me and the old parts returned. In all very profesional sales and service."

By: Al Livermore, CA

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"I have had some bad experiences with another HD dealership and had heard nothing but positive feedback about "House of Thunder" from friends of mine. On 9/14/07 rode my 02' Road King in for 20k service and an intermitant problem of sputtering after a long day of riding. When I picked up my bike I was excited to get back in the wind. Needless to say, the sputtering started! I made a U-turn and went back to the service department. Andrew the service guy immediately took the bike for a 10 mile test ride. The problem was detected when the bike got very hot, a bad in-take seal. Since my ride there had gone and it was closing time, Andrew offered to take me home to San Jose because he felt responsible for not detecting the problem earlier. The bike was repaired the next morning and I was only charged for parts and not labor. Now that is True Customer Service that is hard to get from any dealership! I am so pleased with the way they handled an intermitant problem (never gave up) that I have told all my biker buddies of the best customer service in the bay area and will continue to share my positive experience with House of Thunder. "

By: Tony san jose, CA

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"In December of 06' I made a mistake and bought my new Lowrider at another local Harley dealer. The other dealer does not have a friendly atmosphere and has the attitude that if the customer doesn't like our store then "shop somewhere else." That's exactly what my wife and I are doing. We shopped at all the local dealers and House of Thunder is by far the best. That's where all of our business will go. I will buy a new Road King in the future from House of Thunder. The employees treat you like royalty. I have been spreading the word, both as a Police Sergeant and a proud Harley owner. House of Thunder-keep up the GOOD WORK!!"

By: Ronald Seaside, CA

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"I can walk to the dealership from my home. After a 5 year hiatus from motorcycling, I decided to return to the fold. My springer is my first cruiser style bike. The entire experience from Raymond in Sales, to Steve in parts, to Steve and the guys in service, has been exceptional. Dan has put together a first class group of people that provide an unmatched customer experience. My boys and I are treated like family and we really appreciate it. House of Thunder has made my first Harley experience more fun than I ever thought it would be. "

By: Keith Morgan Hill , CA

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"During my recent trip to Hollister for the Bike Rally, I broke down in the middle of nowhere and had to be hauled to a shop near my destination for repairs. We called ahead and the Service Manager, Steve, reserved a lift for my arrival, and was very thorough in going over my bike and locating the electrical problem. None of the tests they ran could locate a problem, but they diligently tested alternate parts until the faulty voltage regulator finally proved to be the culprit. They worked on my bike and tested it until they were sure I was safe to leave the dealership and complete my weekend's activities. I really appreciated the priority they put on getting to the bottom of my problem and fixing it, so I could get back on the road, as I had already spent several hours in the hot sun stranded by the road. All the staff at the store, was friendly and supportive, we came back the next day for BBQ and music and thoroughly enjoyed our experience at this "House of Thunder" dealership! Thank you Steve and your crew for your hard work! Sincerely, Penny"

By: Penny Sacramento, CA

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"I just picked up my Road Glide, Raymond was great and helpful. I asked to upgrade the exhaust and have it installed before I picked it up. Well first order parts, they'll be in next week, 5 days no problem. It would be another week or so for a service appt. Well now things weren't looking so good for me. There wasn't any sense in trying it out before the attitude adjustment. But the team came together and were able to get it done. Your sales, service,and parts guys ROCK! I was able to pick it up already to rock and roll. That ride home that evening was fan f*%#tastic. Thanks again."

By: robert San Jose, CA

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"I love your store in Morgan Hill, CA. When my husband and I go there to shop we always get the best customer service from the guys at the back counter.. you have a great team. Oh yeah and one lady working the front where the clothing and accessories are at.. again your employees are great and we get treated great. We will continue coming back and tell more of our friends about your place of business. THank you, Mrs. Melissa Aguilar"

By: Mrs. Melissa Hollister, CA

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"I really wanted to say "Thank You" to Denise Martin-Brawley who was my Harley sales person. Denise along with Albert, Andy, Gary and all of the other sales and parts persons made my first Harley-Davidson buying experience a blast. Thanks Denise! I'm Loving My Electra Glide Classic!"

By: Michael San Jose, CA

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"I purchased my 2003 roadking at another HD dealer in the area. That dealer's parts and service department was driving me crazy. Save yourself a big headache. Go to House of Thunder HD."

By: tony gilroy, CA

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"Thanks again for taking such good care of me and my V-ROD. You have me as a customer for life! And thank Andrew, Bob and the technician that worked on my bike. You all made me feel like a valued customer. Even though the 400 mile trip up there is grueling through the LA basin, heading for House of Thunder for service makes it worth while. Sincerely, Dana Franklin Welch "

By: Dana Mission Viejo, CA

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"Dan and his employees offer outstanding service, in sales, parts and service. Dan will go out of his way for you even if you did not purchase your bike there. I recently bought a 2006 screaming eagle v-rod from Green Valley H.D. When I went there to get a problem taken care of with blemishes that started showing up on my seat, the service manager just gave me a laundry list of why I would be wasting my time and his in submitting a claim, although it was under the two year warrenty. He informed me that they would just pass it off as wear and tear or that I had not taken proper care of it. He told me that he had similar problems with his Corbin seat, & probably he should have bought a Harley seat. So after the run-a-round I went over the hill to House of Thunder. When I entered the shop Dan was at the service counter. I asked him what the warranty policy was on seats, I explained to him the problem, he said let's go look at it. He immediately said that's not right. He took my phone number and said he would call the Harley seat rep. This was on Sunday afternoon. Well on Tuesday he was shipping my seat to Harley and the following Tuesday House of Thunder called me to tell me that my NEW screaming eagle seat was there for me to pick up. This was a $300.00 seat - need I say any more? I always tell my friends about the outstanding service I receive at House of Thunder. A few years ago I retired from the grocery business and I always remember them preaching customer service, if you want the coustomer's return business. Well this has gotten a lot longer then I expected it to but it needed to be said and Dan needed to be thanked. Because these days, really good service seems to be rather non-existant. House of Thunder is WITH OUT DOUBT the exception! Thanks for listening to me ramble on. JIM FOYLE"

By: JIM san jose, CA

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"Recently I went down to House of Thunder to have a 10,000 mile service done and parts installed! Steve M. gave me a great deal and I'm very pleased with the results. These guys always come through when you need them too. The service is fast and the price is fair! Thanks House of Thunder, Johnny"

By: John San Lorenzo, CA

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"Had a regular service performed and auxiliary lights installed on my 98 Lowrider. There were some problems installing the lights due to a prior non Harley light installation. Steve, my service rep. kept me posted with the work's progress. While the "delivery" was 30 minutes later than promised due to a few issues related to the prior electrical installation, the finished product installation, fit and finish far exceeded my expectations. Great job! Thanks guys. rkm "

By: R Kurt Hollister, CA

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"We are usually ones that are hesitant about putting words in writing unless we're passionately pleased with an experience. We can't describe enough of how well the experience was recently in contacting and doing business with the Service Department of the House of Thunder. We can certainly understand why they've received the 2006 Bronze Bar & Shield Award for two consecutive years. Prior to our contact with House of Thunder, our bike had been down for a total of 6 months. The Service Department had it up and running within three days. Though we did not buy our bike from House of Thunder we were treated as if we did. We believe we can say that we know exactly what we are talking about with regard to customer service satisfaction. The reason being we had gone through a bad experience in dealing with the dealership of whom we had previously purchased our bike from--the complete opposite of what we experienced with House of Thunder. Again, I can't describe enough about how well the grand customer service is at House of Thunder. It's worth the out of town travel to have the best customer service experience. I would recommend to anyone, see Steve and Andrew in the Service Department. "

By: laura watsonville, CA

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"Hey, I got the bike I put together! What suprised me was, the people at house of thunder, all were there for me, they all are people persons, which means they took the time to explain things to me, and all were straight forward ..Starting with Dan and his wife, they were the first to strike me, with their straight forwardness. After talking to 6 other dealers, I talked to Sean Manley. I wanted a new bike plus the 110 kit, he matched all other dealers and we ordered the bike: two tone, dyna low rider,... Sean made it happen thanks Sean. What I found out was that their back shop was just as great as their sales department. Steve in the back room was totally above and beyond any other service manager that I had known before. He was attentive and understanding of my want's, not like other dealerships that make you feel like they are doing you a favor for buying. MY hat is off for House of Thunder, they are the best!!! I would also like to thank Andy, Gary, Andrew, Ian, Chris, Pam, Darin and Big Steve in the service department. I may have left out some of you, but all that Dan has hired are Great people. Thank you, Railroad Kinda guy ... JIm,"

By: James Gilroy , CA

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"I just purchased a new 2007 FXSTC Custom Softail from House of Thunder and I have never been disappointed with the service, the friendly staff and the great deals that I get everytime I go there. House of Thunder is my home away from home. My wife knows where to call when I go missing. I'll be lost in the accessory section or parts :) I am a customer for life Jim "

By: JIM (Windwalker) Morgan Hill, CA

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"I popped into your store on Tuesday December 12th with my wife. We were greeted by Sean Manley who we told we were looking at bikes, not buying immediatley. Sean was VERY helpful. We were VERY impressed at his manner, professionalism & friendlyness, I walked away with a head full of information & a brochure for the bike I am interested in. I will be back, thank you Sean. Dave www.prophotophotography.com"

By: Dave Campbell, CA

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"Just about to get my bike serviced for 15k. Based on my experience on the phone with service, & in person at the dealership buying parts, I was sold on driving the extra distance to have you guys handle it. I will buy my parts there from now on as well. Good job on customer service."

By: mike saratoga, CA

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"I used to ride bikes 30 years ago, but recently became interested again... checked out House of Thunder in Morgan Hill, loved the bikes and the sales people were very knowledgable and No-pressure... I bought a Sportster 1200 Custom, and am in love with riding again... This is my first Harley, and my other bikes were Yamaha or Honda. I could kick myself for not doing this sooner.... guess I will just have to ride MORE and make up for lost time !"

By: Mark morgan hill, CA

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"I have bought 2 bikes, an 06 Street Bob and recently in August 06 I bought the Anniversary XL 50 and love both of them. My sales person is Sean Manley. I purchased both bikes from him and find him to be very helpful. I have had bad experiences from Harley-Davidson dealers before I came to House of Thunder and found everyone there unintimidating, friendly and easy to deal with. Thanks, Joe"

By: joe Gilroy, CA

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"I just submitted my comments (above) but wanted to also mention Andrew from the service dept. Harley-Davidson should be very proud and fortunate for having such a dedicated and knowledgeable employee in the family. And of course EVERYONE there at House of Thunder are great. Thanks, Joe"

By: joe Gilroy, CA

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"Once again this dealership shines through. I recently had a problem with an annoying small leak from my 6-speed transmission. The service manager, Andrew, went way out of his way to get me taken care of, and in a timely manner. I am impressed once again, and look foreward to purchasing my next Harley Davidson from House of Thunder. The only reason I say this is due to the exceptional attitude of the entire staff. Because of the employees, this dealer can expect to see me time and time again. Thanks for everything..."

By: Paul Morgan Hill, CA

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"Sean Manley was very professional, he took the time to answer all my questions and I didn't feel any pressure. He takes the time to ensure the customer is informed. I made two trips to Morgan Hill from Fresno. The store has a large selection of Bikes, accessories and apparel. He made it easy for me to start the process over the phone once I made my decision to purchase. He had everything ready when I went in to pick up my Road King Classic. I am very happy with my experience at "House Of Thunder" and have told friends to see Sean when they go in. Thank you Sean! Javier Valadez"

By: Javier Fresno, CA

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"Sean was a pleasure to do business with along with all staff, but Sean made it happen - hats off to him"

By: blair san jose, CA

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"The Sales person that helped me (Sean) did an excellent job and was very helpful. The overall experience was good."

By: Anonymous CA

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"I was very pleased with the exceptional atmosphere, cleanliness, customer service and store layout. I have been to several Harley-Davidson dealerships/stores and I found yours to be the best! I was also very happy to see all of the wonderful items you have. Your selection was by far the best yet! I'm now a loyal customer! :)"

By: Laurel Fremont, CA

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"The staff is always very friendly and helpful whenever I go to your store. Thanks for hiring such beautiful women too."

By: Robert Newark, CA

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"In December I decided to replace the stock handlebars on my 2005 Road King with apes. House of Thunder had Wild 1 Chubby Apes in stock along with most of the other parts. The Parts Department had no problem ordering the other parts and were very knowledgeable as to what I needed. The parts came within a day or two, everything fit perfect and looks great. Thanks again House of Thunder for your help!"

By: Johnny San lorenzo, CA

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"Met Albert again, three years after a purchase of a sportster. Now the Sales Manager. Great attitude, personable, neat and clean. Forgot other salesman's name, same rating. Cashier (young man) was very cordial and courteous. Facility neat, clean and well organized. I was impressed. Of course I was, HUGE improvement from the old Hollister location. Great rest stop for riding to the coast or Bay Area. "

By: David Clovis, CA

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"I just wanted to say thank you for your prompt service, your great sales team, that's right Sean, and the great service dept. Thanks Again - Craig from Campbell Ca"

By: craig campbell ca, CA

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"nice website! too bad you're not in Canada."

By: Al lindsay, ON

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By: Javier Morgan Hill, CA

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"I have been a "customer" at over 30 dealerships in the course of ownership of several Harley-Davidson Motorcycles. I have never really been impressed with any, especially the service departments. I have been greatly and completely impressed with the staff at the House of Thunder. Several employees stand out, to name a few, Andy in Parts. Here's a man who goes out of his way to make sure that you are completely taken care of. He takes time to explain the answers to the many questions I have (and I have many), and he is quite patient in helping me decide my course of action when making a decision regarding a purchase. This is a valuable employee. Secondly, I'd like to thank Andrew Mikkelson in the Service Department. I recently needed a rear tire in a hurry, as I was leaving town. He got me on the road in a flash, and I am grateful for that. Secondly, I recently contracted to have my m/c's transmission up-graded to a six-speed, and he has paved the way to be able to do this, in a timely fashion (that suited my schedule) and in a very straight-foreward and professional manner. This is an expensive proposition, and Andrew helped me get the right items, at the right price. I am taking advantage of the Winters' slowness to get this done at a reduced price. I thank you again. My appreciation goes out to each and everyone at the House of Thunder. "Job well done" to all! Keep up the good attitude, and this dealership will go far. I thank you again, sincerely, Paul Cullen"

By: Paul Morgan Hill, CA

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"Great dealership My home away from home. The Harley sales and service group there are my second family. Never had any problems they could not solve. The service guys saw a problem that could have eventually cost me life or limb and fixed it. Sometimes my brother Tom and I just stop in for coffee and chat and browse for new stuff to add to our wish list. Friendly and excellent service."

By: Jim Morgan Hill, CA

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"We moved to Clovis from Hollister and still get the same friendly service, over -the- phone orders, as we did in person. We will ride to Morgan Hill just to see our friends at House of Thunder. HJK"

By: Hans Clovis, CA

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"Sean in Sales was great to work with. Everyone at the dealership was friendly, professional, and thorough in helping with the purchase of my new FLHXI "

By: Thom Sunnyvale, CA

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"Came down from Livermore to get a new rear tire for my Road Glide. Best prices in Bay Area for tire and service. Everyone treated me like a regular customer. Steve looked after me and remembered me by name. I had not seen him in almost five years. What a memory."

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"Overall,I have received excellent customer service from your staff. Thanks"

By: JERRY SAN JOSE, CA

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"House of Thunder is not the closest dealership to my house but it is certainly the best. The facility is beautiful but it takes more than a nice building and new motorcycles to capture trust and loyalty. Sales, Parts, Service and the rest of the crew will impress you with their product knowledge and passion for motorcycling. People do make the difference. I recommend a visit soon and often to House of Thunder! Steve Zurovski San Jose"

By: Steve san jose, CA

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"It is one of the best experences, that I have had as an customer. It is hard to change and improve upon what is near perfection! I have never seen a more dedicated staff with the Knowledge, Professionalism, & Dedication then the staff at House of Thunder. Sean was great, he is top shelf from start to finish! Steve in parts is the go to guy for chrome! Thank you all for making my first Harley experence a memorable one. There are a few "First's" in life a person remembers forever, they are, in not one particular order, Love, Sex, Cuban cigar, & Harley Davidson! Thanks guys for helping me in my "FIRST Harley", Sincerely, Mike"

By: Mike Hollister, CA

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"After being ignored for a slow half an hour, I looked for my bike in a different city. The folks at HOUSE OF THUNDER had time to show me what I wanted to see.......the 2005 fatboy was perfect. The staff is great, service is beyond any shops in my town. Didn't take long to make up my mind. I bought that fatboy, and loved every second........oh yeah I paid cash for that fatboy. I bet that little shop on Abby street, in Fresno wishes it would have taken the time to wait on me! If you're wanting to buy a nice bike go talk to Steve in Morgan Hill, tell him RICK sent you."

By: Rick Fresno, CA

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"Bought my bike two years ago at the Hollister store. From that original purchase to servicing and adding xtra performance, I have to say that the whole staff is excellent. They have absolutely great customer service from everyone in that store, and I trust them explicitely. I'll continue to travel from Soledad to Morgan Hill for all my needs despite that "other Harley store" in between. "

By: william Soledad, CA

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"On Sunday Morning @ 10:00 am I was riding through Morgan Hill past Dunne Ave. and had a BlowOut on my rear tire. I called Eric at House of Thunder and at 10:20 he sent the van and two service tech's to load my bike and take it to their shop and install a new tire. When they had the bike on the lift they noticed that a bolt was missing and replaced it and I was back on the road by noon. Thanks to all the guys at House Of Thunder Joe "

By: Joe Gilroy, CA

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By: dale hollister, CA

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"One of the Best customer experiences you can have, is at House of Thunder."

By: Steve Morgan Hill, CA

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" From Howard Gould I recently brought my 04 Road King classic in to have a new rear tire installed on 1/7/05 The service department called me on 1/8/05 and reported that my exhaust manifold had a large crack in it, they told me to don�t worry the bike is under the factory two year warranty and that they have ordered a new exhaust manifold already. I really want to thank all the guys at House of Thunder for being professional and just a great bunch of guys to deal with. Thanks very much Howard Gould "

By: Howard Aromas, CA

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"My dream bike was built here. Not only that, I picked it up on x-mas eve. What better present to yourself than a brand new Customized Wide Glide. I have to thank both Steve's for an awesome job in helping me to get what I wanted out of a Harley. They did it with great enthusiasm and flawlessly. Customer service just doesn't get better than these 2 guys. I also have to give props to the guys behind the scene. The Techs. From down payment to out the door, they committed themselves to a first rate job to satisfy my needs and made sure I had my Harley on x-mas eve. Thanks guys. I have to add that within 5 hours, I had already logged 250 miles on a cool x-mas eve day. Yes it was cold, but you could still see my teeth from the HUGE ear to ear grin while riding. 8-))"

By: dave San Jose, CA

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"Welcome to Morgan Hill, I always enjoy visiting your store."

By: Ron Morgan Hill, CA

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"House of Thunder has a great staff to work with. I've recommended most of my riding friends to check out your facility."

By: Bob Los Banos, CA

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"I always feel as though I belong at your dealership even though I purchased my Harley elsewhere. You are the friendliest and best in cutomer service in the area. I have never been disappointed by your sales staff or parts department. I will continue to do business with you since I am always treated as a friend and not a customer. HJK "

By: Jim Hollister, CA

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"You have the best sales staff throughout your store. They always say, Hello can I help you! not found in many HD stores! Thank you for the fun Oct. Wed. night - live music and fun! Keep up the good work...Your store has to be the best that I have found in the Bay area!!! Mike, The Noisy Kid, from old town Campbell, CA"

By: Anonymous Campbell, CA

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"Fantastic, knowledgeable staff. Great first-time Harley Davidson purchasing experience."

By: Brad Monterey, CA

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"My experience at House of Thunder was very pleasant and positive. I hope to do alot more buisness with you for accessories and service. Thanks for making my purchase easy and pleasurable."

By: Michael San Jose, CA

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"Dan, Steve, Albert- these guys get the job done from sales to parts, paint, motorclothes, and above all customer service no other shop compares. Thanks for all the help guys! Brock Howard"

By: Brock Gilroy, CA

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"I shopped around for about 3 months at many HD dealerships in California & Nevada & none of them even come close to your store from price, sales, and delivery. You guys made me feel like royalty. Thank you very much. Totaly satisfied Juan A D Martinez."

By: Juan Antonio Salinas, CA

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"I brought my VROD in for new tires and chrome fork lower sliders. I really liked the walk around and noting of any scratches or damage on the bike prior to being brought into the service department. The bike was finished a little earlier than expected and it came out looking excellent. There was no "collateral" damage, no scratches on the solid aluminum rims or anywhere else on the bike. When I got it home, I checked the torque on the axle and front fork triple clamps and they were spot on...as it should be but often is not with other dealerships. "

By: Dana Franklin Seaside, CA

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"My names is Howard Gould. I went to the house of thunder dealership to pick up oil and filter for my bike, an 04 Road king classic & when I left the dealership my shifter arm came off....I turned around and went back into the dealership and told the service person about it....He came out and took a look at it and said Let me take it around to the shop and have one of the mechanics look at it...the House of Thunder mechanic replaced the linage and the service person said there is no charge its all covered under your warranty, so I was off riding again in just a few minutes...Thanks House of Thunder - Great Job Howard Gould"

By: Howard Aromas, CA

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By: Nina Hollister, CA

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"This is the best place to buy your bike and parts in the Bay Area, and I've been to them all. My wife loves the clothing selection, so much I have to keep her out of there! Thanks for your super customer service! Count me as a regular."

By: Mike San Jose, CA

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TOP PHOTO: Matt Levatich H-D President & COO, (3rd from left) congratulates Dan Stern on his recent Bar & Shield Award!
BOTTOM PHOTO: H-D Vice President P & A Scott Miller (left) and H-D Vice President General Merchandise Patrick Smith (right), visit HOT to congratulate Dan Stern on his recent Bar and Shield Award!

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